How to supply

Updated: 27 Apr 2020

How to apply

The ITS2573 Scheme evolves over time to keep pace with technology and the market, providing simplified access for NSW Government buyers and industry suppliers. As part of this, the scheme allows new vendors to be added regularly.

There are two different membership levels available:

  • registered supplier: these suppliers are ‘registered’ to deliver low-risk requirements/contracts valued up to $150,000 (including GST) each;
  • prequalified supplier: these suppliers are ’prequalified’ to deliver requirements/contracts valued over $150,000 (including GST) each or requirements/contracts that are deemed by the Authority, relevant NSW Government Agencies or customer’s as high risk.

Qualification for these two levels involves different sets of criteria that reflect the relative value / spend profile of contracts.

If you would like to be considered for membership of the ITS 2573 Prequalification Scheme, please see the scheme page on eTendering.

When participating in an intake applicants must show they meet the assessment criteria listed in clause 7 of the ITS 2573 scheme rules and conditions PDF, 313.07 KB. The criteria list is not exhaustive and it is up to each applicant to make their best case for inclusion in the panel.

Information submitted as part of an application may be subject to investigation, reference checking, searches, interview, enquiries, and confirmation. By submitting an application, you are deemed to have authorised any such action.

To access the scheme suppliers can complete the request for scheme membership form online.

The ITS 2573 Panel Committee (or its delegate) will review applications. Applicants will be emailed confirming their acceptance or rejection.

All successful panel suppliers must ensure they comply with the most recent version of the ITS 2573 scheme rules and conditions  PDF, 313.07 KB.

For more detailed information about applying to join the ITS 2573 Panel Contract, refer to the ITS 2573 scheme rules and conditions PDF, 313.07 KB.

After applying for the scheme, performance will be measured on a quarterly basis.

Guidelines and conditions

The scheme rules and conditions may be amended periodically as required by NSW Telco Authority, NSW Procurement or the ITS 2573 scheme committee. Suppliers must comply with the most recent version of the ITS 2573 scheme rules and conditions which are available when you register your interest with the scheme manager at ITS2573@finance.nsw.gov.au

Suppliers must comply with all applicable policies as outlined in the ITS 2573 Scheme Rules and Conditions PDF, 313.07 KB, including the Supplier Code of Conduct and Workplace Health and Safety requirements.

One of the key business principles of NSW Government procurement of goods and services is to achieve best value for money in the expenditure of public funds while being fair, ethical and transparent. Best value for money does not automatically mean 'the lowest price'.  It is determined by considering a number of factors such as cost, quality, reliability, service, and benefits. These ITS 2573 scheme rules and conditions aim to ensure these key principles are maintained for the procurement of operational telecommunications equipment, infrastructure and services to NSW Government agencies and eligible customers.

Performance evaluation

A significant feature of the scheme is the performance evaluation protocol. This lets government agencies identify suppliers who can best deliver their requirements. It will also provide suppliers with the right information to better focus their service delivery to identified government needs.

Supplier performance will be evaluated based on ITS2573 supplier reporting, feedback forms completed by buyers and audits of the invoices and purchase orders from provided equipment, infrastructure and/or services.

Information gathered through this process will be consolidated quarterly and used to rate suppliers in eQuote. In addition, the scheme manager will provide consolidated feedback to suppliers during performance review sessions held at least annually.

This feedback may be used to assess the ongoing suitability of different suppliers for the scheme.

More detailed information about performance evaluation is in the ITS 2573 scheme rules and conditions PDF, 313.07 KB.

FAQs for suppliers

What is the Prequalification Scheme: ITS 2573 Operational Telecommunications Equipment, Infrastructure and Services?

This scheme is for the provision of a broad range of telecommunications equipment, infrastructure and services to reflect the evolving operational technology needs of the NSW Government agencies.

The benefits of the scheme include:

  • simplifying NSW Government telecommunications purchases
  • centralising the administration and vendor management
  • a new standard approach to reporting requirements and contract management across government.

Who manages the scheme?

The NSW Telco Authority administers the ITS 2573 scheme on behalf the NSW Government. The scheme manager can be contacted via email at ITS2573@finance.nsw.gov.au

The scheme is governed by the ITS 2573 panel committee, which is accountable to the NSW Procurement Board.

What is the duration of the scheme?

The current scheme term is from 1 May 2013 to 30 April 2027 at which point it will be assessed to ascertain whether it continues in its current form or will need to be amended to reflect any changing user needs.

What is the difference between this scheme and other prequalification schemes?

All schemes operate for different purposes. The ICT Services scheme is a panel of prequalified service providers to assist the NSW Government agencies and other authorised buyers in engaging expertise across a wide range of ICT service categories. View other prequalification schemes available.

What categories are covered by the scheme?

View information on the categories and descriptions PDF, 28.85 KB covered by the scheme.

Will the scheme be the same as other panel contracts where customers operate on selective tender responses?

Under the scheme, agencies wishing to temporarily engage suppliers can issue an RFX (or respond to eQuote) to as many suppliers as they wish. Although there is no guarantee of business, the scheme encourages agencies to cast a wider scope when issuing RFXs to better leverage the available talent pool and reduce cost through competitive bidding. The implementation of the vendor management system will make it easier for agencies to apply this. The vendor management system will also facilitate dynamic reporting to agencies and encourage them to make broader supplier selections.

How are small and regional suppliers able to be part of the scheme?

One of the objectives of the scheme is to encourage regional and Small and Medium Enterprises (SMEs) to apply. The scheme does this by allowing applicants to nominate the regions, where they wish to provide their services, including the whole of NSW, a single region, or any combination of regions. The Scheme also has simplified terms and conditions and reduced insurance requirements.

Will there be weighting by regions if one or more are selected?

No. Each application is assessed on overall capabilities.

Will there be affirmative action for SMEs as opposed to a larger company or a multi-national applying to the scheme?

The NSW Government has introduced a Small and Medium Enterprise (SME) policy framework, which is referenced in the scheme documentation. The SME policy framework has no direct application to scheme applications, but it is something customers will consider when procuring goods and services.

How is an SME defined?

The NSW Treasury Circular 11/12 Payments of Accounts defines SMEs as small and medium enterprises from NSW, other states and territories of Australia and New Zealand, that have had an annual turnover of less than $2 million in the last financial year.

Will any preferences be given to NSW registered companies?

No. No advantage or specific weighting will be given to NSW registered companies. The scheme encourages participation from all SMEs, including smaller specialised providers and those based in regional areas.

How will supplier performance be managed under the scheme?

Performance management will be based on a list of key performance indicators (KPIs), which are outlined in the scheme rules and conditions PDF, 313.07 KB for suppliers. There is a significant focus on the delivery of reporting requirements and client satisfaction and a supplier may be removed from the scheme if they have not satisfactorily met their KPIs.

Can a supplier be suspended or removed from the scheme?

A supplier can be suspended and/or removed from the scheme if they have not complied with the scheme rules and conditions PDF, 313.07 KB this includes unsatisfactory performance, providing misleading information, and breaching the scheme conditions.

What happens if there is a dispute?

In the first instance, the customer and supplier must attempt to resolve any disputes. In the case that a resolution cannot be reached, the scheme manager, the NSW Telco Authority, can facilitate an outcome. This may include arranging a meeting between the two parties, determining the dispute in consultation, or forwarding the dispute to a committee-based review process (the committee will be composed of independent NSW Public Service officer(s))

Where the supplier and customer still cannot reach a resolution, either party may request the Australian Commercial Disputes Centre to nominate an independent expert.

I’ve been invited to respond to an RFX, how do I do this?

Please refer to the quick reference guide.

When can a response be uploaded to an RFX?

Responses can be uploaded any time before the RFX closing date and time. Please allow sufficient time for all files to be uploaded.

How do I update my insurance details or contact details in eQuote?

To update your details, please go to eTendering and log in to "NSWBuy eQuote" at the top left corner, using your existing account username and password. Once logged in, click on the "scheme applications" at the top left corner to locate the scheme in the list and then select the button "View/modify application" to update the insurance certificates.

Who can I contact if I have any questions?

If you have any queries regarding eQuote or eTendering, please contact nswbuy@treasury.nsw.gov.au

For any other enquiries, please email ITS2573@finance.nsw.gov.au with your contact details and your query. All queries will be responded to within two business days.

Who manages the terminal equipment sub-panel?

The NSW Telco Authority administers the terminal equipment sub-panel on behalf of the NSW Government. The scheme manager can be contacted at ITS2573@finance.nsw.gov.au

What is the duration of the terminal equipment sub-panel?

The term of the terminal equipment sub-panel is from 9 June 2014 to 31 March 2019.

What categories are covered by the terminal equipment sub-panel?

View information about the terminal types and descriptions PDF, 54.51 KB covered by the scheme.

How will supplier performance be managed under the terminal equipment sub-panel?

Performance management will be based on a list of key performance indicators (KPIs). There is a significant focus on the delivery of reporting requirements and client satisfaction and a supplier may be removed from the terminal equipment sub-panel if they have not satisfactorily met their KPIs.

Can a supplier be suspended or removed from the terminal equipment sub-panel?

A supplier can be suspended and/or removed from the scheme if they have not complied with the ITS 2573 scheme rules and conditions PDF, 313.07 KB. This includes unsatisfactory performance, providing misleading information and breaching the scheme conditions.

What happens if there is a dispute?

In the first instance, the customer and supplier must attempt to resolve any disputes. In the case that a resolution cannot be reached, the scheme manager (the NSW Telco Authority) can facilitate an outcome. This may include arranging a meeting between the two parties, determining the dispute in consultation or forwarding the dispute to a committee-based review process (the committee will be composed of independent NSW Public Service officer(s)). Where the supplier and customer still cannot reach a resolution, either party may request the Australian Commercial Disputes Centre to nominate an independent expert.

More information?

For any further queries or more information, please email ITS2573@finance.nsw.gov.au with your contact details. All queries will be responded to within 2 business days.

Who manages the spectrum engineering services sub-panel?

The NSW Telco Authority administers the spectrum engineering services sub-panel on behalf of the NSW Government. The scheme manager can be contacted via email at ITS2573@finance.nsw.gov.au

What is the duration of the spectrum engineering services sub-panel?

The term of the spectrum engineering services sub-panel is from 1 January 2016 to 31 December 2018.

How will supplier performance be managed under the spectrum engineering services sub-panel?

Performance management will be based on a list of key performance indicators (KPIs). There is a significant focus on the delivery of reporting requirements and client satisfaction and a supplier may be removed from the terminal equipment sub-panel if they have not satisfactorily met their KPIs.

Can a supplier be suspended or removed from the spectrum engineering services sub-panel?

A supplier can be suspended and/or removed from the scheme if they have not complied with the ITS 2573 scheme rules and conditions  PDF, 313.07 KB. This includes unsatisfactory performance, providing misleading information and breaching the scheme's conditions.

What happens if there is a dispute?

In the first instance, the customer and supplier must attempt to resolve any disputes. In the case that a resolution cannot be reached, the scheme manager (the NSW Telco Authority) can facilitate an outcome. This may include arranging a meeting between the two parties, determining the dispute in consultation or forwarding the dispute to a committee-based review process (the committee will be composed of independent NSW Public Service officer(s)). Where the supplier and customer still cannot reach a resolution, either party may request the Australian Commercial Disputes Centre to nominate an independent expert.

More information?

For any further queries or more information, please email ITS2573@finance.nsw.gov.au with your contact details. All queries will be responded to within 2 business days.