How to buy

Date: 8 Jan 2020 - 15 Sep 2020
Updated: 15 Sep 2020
Type: Whole of government


For pricing information, contact:

  • the supplier (view contact details in 'list of suppliers'), or
  • the contract owner (click 'contract owner' above)


Waste information and advice

Information and advice about how best to deal with your waste is available from:

Obtaining quotes

Quotes may be arranged on the value of the job, this may be done verbally, in writing or by contacting the supplier.

Customers are to refer to NSW Procurement Board Direction PBD-2019-04-Approved procurement arrangements from July 1 2019 for instructions as to engaging with the suppliers.

Engaging with suppliers

Such negotiations shall consider issues including, but not limited to the following:

  • term
  • compliance with local noise requirements
  • minimising traffic congestion
  • normal operating hours of each location
  • collection times
  • limitations on access to the collection point
  • reporting requirements and frequency to the buyer (GREP)
  • number of bins
  • type of bins
  • additional equipment
  • price (not exceeding maximum Head Agreement prices)
  • the location where the services will be undertaken for example, kerbside, loading dock or other location as agreed by the supplier and the buyer
  • any buyers with specific site requirements in relation to entry and exit of their premises, including any special requirements for security and access clearances where required.

Any additional insurance provisions required by a customer such as an increase of the covered liability which exceeds the amount listed in the Head Agreement in accordance with the Head Agreement Insurance/Indemnity requirements.

Customer contract order form

All eligible buyers must enter into a customer contract with their chosen supplier(s) via a Contract 9698 customer contract order form PDF, 463.51 KB which can be obtained from the supplier.


Standard payment terms with all suppliers are 30 days from receipt of a correctly rendered invoice.


Buyers may reject a delivery which is not in accordance with the order. Likewise, suppliers may choose not to pick up a bin (for example, overfilled bin) that is not as agreed with the buyer in writing via the Contract 9698 customer contract order form PDF, 463.51 KB.

Government taxes and charges

NSW Government Waste levy is incorporated into rates.

Third party purchasing

Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.

'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.

Access of nominee purchasers to NSW Government contracts standing offer agreements:

  • is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
  • is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.