Date: 7 Jan 2020 - 27 Apr 2020
Updated: 27 Apr 2020
Type: Whole of government

Range of services

Contract 1009 provides for efficient and easy payment for air travel, accommodation and car hire.

In addition to the actual payment method, the contract benefits buyers by providing the following billing and payment facilities:

  • pre-statement data matching
  • post-statement data matching
  • a variety of payment options – including, direct debit and electronic funds transfer (EFT)
  • online statement and reconciliation tool (BTAConnect)
  • training.

Key contract features

  • AMEX provides a one-stop shop where all elements of a trip (air travel, accommodation and car hire) can be paid.
  • AMEX provides a comprehensive 2-stage enhanced data matching process ensuring all air travel transactions are easily reconcilable. Statements may be held for up to 6 days to ensure air travel statement data is as accurate as possible.
  • AMEX populates its statements with enhanced accommodation data provided by FCM, ensuring that accommodation transactions are easily reconcilable.
  • AMEX provides NSW Government agency access to BTA connect - an online statement and reconciliation tool. Download the BTA Connect user general form XLSX, 65.85 KB.
  • In responding to statement queries, AMEX has a defined process, including turnaround times.


AMEX holds the following insurance polices:

  • public liability insurance: $10 million
  • services liability insurance: $10 million
  • workers compensation.

If you are unsure of your eligibility to access this contract please visit the Non-agency buyers page and download the list of eligible buyers.

If you are not on the list of eligible buyers you can register as a new buyer to use NSW Government contracts and other supply arrangements by completing the online application form.

For assistance or more information, please contact NSW Procurement Service Centre.