How to buy

Updated: 27 Apr 2020

Travel bookings

Bookings and quotes can be made by phone, email or through an online booking tool.

Online booking tool

The online booking tool is the cheapest and most efficient booking method for domestic and international air travel, car hire and accommodation, including getting quotes and making changes to bookings.

To access the list of accommodation providers, please log into the the FCM Hub portal and look for the online directory.

Please contact your cluster representative or your FCM Account Manager to arrange access to the online booking tool.

Alana Hoyle alana.hoyle@fcmtravel.com.au or phone 0408 811 337

Michelle Leffley michelle.leffley@fcmtravel.com.au or phone 0408 485 827

Phone and email bookings

Normal business hours coverage is 8am to 6pm Australian Eastern Standard Time.  The normal hours service is delivered by a team of at least 15 dedicated FCM travel consultants based within Australia.  Phone calls outside of normal business hours will incur an after-hours fee. The after-hours service is performed by an Australian based FCM team and includes 24/7 weekend coverage.  Please contact NSW Procurement or your cluster representative for further information.

Please contact FCM at nswg@fcmtravel.com.au or 1800 823 464 or 02 8974 0859 for all travel booking queries including:

  • air, car hire and accommodation bookings
  • changes to bookings
  • quotes
  • using credits

Holding flights

All quotes are offered in line with airline ticketing time limits. Airlines will not allow additional time to hold flights. This is an airline restriction. The standard time for ticketing is approximately 3 days however these vary greatly depending on the ticket class and can be as little as immediate ticketing conditions. There is no option for FCM to extend the ticketing time limit as it is an airline restriction. FCM are bound by these airline rules and heavy fines apply if these are not followed and airlines will automatically cancel the held fare.

After-hours service

Normal business hours coverage is 8am to 6pm Australian Eastern Standard Time.  Phone calls outside of this time will incur an after hours fee.  Please contact NSW Procurement or your cluster representative for further information.

Travel commissions

FCM is contractually obliged to return to NSW Government all commissions received as a result of having completed NSW Government travel bookings.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.