The contract covers the supply of passenger and commercial rental cars on an Australia-wide and international basis.
Range of vehicles
The range of vehicles available for hire under this agreement include:
- trucks and utility vehicles
- people movers and mini buses.
- Economy: Hyundai Getz, Toyota Yaris, Nissan Mirca
- Compact: Hyundai Getz, i20, Toyota Corolla
- Intermediate: Toyota Corolla, Hyundai Elantra, Kia Cerato
- Standard: Mitsubishi Lancer, Toyota Corolla, Holden Cruze
- Full size: Hyundai i45, Toyota Camry
- Full size wagon: Holden Commodore Wagon, Holden SV6 Wagon
- Premium: Holden Calais, Holden SV6
- LuxuryHolden Statesman, Holden Caprice
- 4WD: Mitsubishi Pajero, Toyota Prado, Toyota Landcruiser
- People Mover: Hyundai Imax, Kia Grand Carnival
- Hybrid: Toyota Camry Hybrid
- Mini Bus 11-15 Seater
- Mini Bus 19-23 Seater
- Ute – 2WD Full Size
- Ute – 4WD Full Size
- Ute – 2WD Dual Cab
- Ute – 4WD Dual Cab
- Van – 1 Tonne
- Van – 2 Tonne
- Van – 3 Tonne
- Truck – 4 to 6 Tonne
- Truck – 8-9 Tonne
Other vehicles outside of the above may also be available. Please contact suppliers for further vehicle listing.
Additionally, situations may arise when the car requested may not be available. Please note that suppliers cannot guarantee availability of a particular vehicle but in these circumstances the car company should offer a similar vehicle from the same class as requested.
Key contract features
A panel arrangement and an increased number of suppliers under QGCPO681 have resulted in improved location and vehicle coverage. To find if a supplier has a location near you please click on the relevant supplier below:
Motor vehicle insurance
NSW Government's rates include third-party personal injury and comprehensive motor vehicle insurance cover.
Travellers can pay an additional daily rate to reduce the excess payable in the event of a motor vehicle accident.
The excess payable to the approved supplier following a motor vehicle accident where the NSW Government traveller driving the vehicle is the driver at fault can become a claim against Treasury Managed Fund Legal Liability. For more information please contact:
NSW Self Insurance Corporation (SICorp) - Wayne Chandler
Phone: 02 9228 3817
GIO TMF Client Services
Business hours: 02 8121 3128
After hours: 1800 411 082
In the event of an accident or damage to a rented motor vehicle please contact the supplier immediately. Inform them of all the details of the accident and follow their instructions in completing an incident form etc.
Should police intervention be required, be sure to take down all the details of the police report and pass this onto the supplier. In the event a dispute eventuates over the incident, early notification to NSW Procurement is prudent to allow us to assist in negotiating the dispute effectively.
Suppliers are required to have the following insurance levels under QGP0038-17
- workers compensation insurance: in accordance with applicable state legislation
- public liability insurance: $20 million
- third party insurance: in accordance with applicable state legislation
- comprehensive vehicle insurance: covers vehicle repair and replacement.
QGP0038-17 covers the supply of passenger and commercial rental cars on an Australia-wide and international basis.
One way rental fees may apply for some suppliers outside of metropolitan areas where a vehicle does not include a return journey to the place of pickup.
Please contact suppliers for further information in regards to one way rentals.
Should your vehicle break down, through no fault of the driver, you may obtain road service generally by contacting the rental car company in the first instance. Most companies offer a 24 hour service and are backed by the major motoring associations.
Full details and contact numbers for each company's breakdown service should be either in the vehicle glove box or accompany the rental agreement.
Eligibility to use contract
Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.
How to register as an eligible buyer
To register as a new customer please complete the online registration form.
Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.
Please contact the NSW Procurement Service Centre if you have any problems completing your application form or if you wish to check your registration status.
Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.
For pricing information, contact:
- the supplier (view contact details in 'list of suppliers'), or
- the contract owner (click 'contract owner' above)
NSW Government's rates include third-party personal injury and comprehensive motor vehicle insurance cover. An excess of $500 ex GST applies to passenger vehicles and an excess of $1000 ex GST applies to commercial vehicles following a motor vehicle accident where the NSW Government traveller driving the vehicle is the driver at fault.
Contracted rates are subject to variation and will change in accordance with the price variation conditions contained in the agreement.
Queensland Government Chief Procurement Office is the principal of this contract and is responsibility for processing price variations and extensions.
Time and kilometre discounts
QGP0038-17 has achieved improved pricing for all jurisdictions using the arrangement.
Discounted time and kilometre rates exist for each supplier with rates and discounts based on the length of car rental.
Price breaks are indicated below. The longer the period, the greater the applicable discount:
- 1-2 days
- 3-6 days
- 7-13 days
- 14-27 days
- 28+ days
QGP0038-17 has secured discounts for international travellers that wish to rent a motor vehicle overseas.
Please contact the listed suppliers for further information in regards to international discounts.
All vehicles are supplied with a full tank of fuel and are to be returned with a full tank of fuel. If a vehicle is not returned with a full tank of fuel it will be refuelled by the supplier at a rate that is higher then the pump rate and charged back to the hirer.
Establishing an account with suppliers
In order to access QGP0038-17, accounts are required to be established with suppliers.
Customers wishing to open an account or make changes to an account with a supplier are advised to contact the supplier personnel listed in the approved suppliers section.
All car hire bookings should be booked through the approved supplier under NSW Government Contract 1008 Travel Management Services.
The NSW Government Contract 1009 Virtual Travel Card Payment should be used for payment of car hire.
Where a vehicle is no longer required, after being booked, the hirer will only be charged for vehicles which have left a depot or have been redirected prior to cancellation. In the majority of instances the cost incurred for cancellation will be the equivalent to one day's rental. Please contact the suppliers for further information.
Each supplier offers a delivery service within a certain radius of the rental car outlet. Customers should note that delivery services are usually based on availability. As a result, advance notice to the supplier is required and will assist them in making the necessary arrangements. Please contact the listed suppliers for further clarification.
Government taxes and charges
All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.
Third party purchasing
Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.
'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.
Access of nominee purchasers to NSW Government contracts standing offer agreements:
- is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
- is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.
A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.