How to buy

Date: 20 Dec 2019 - 19 Jan 2021
Updated: 19 Jan 2021
Type: Whole of government

Print catalogues

SAP will provide catalogues of the products available for supply under the contract upon request. These are free of charge to clients on a reasonable request basis.


Prices set in the agreement are valid for the term. Prices fixed for first 5 years with annual CPI increases subject to conditions for any renewal term.

GST applies to all products under this contract.


Agencies wishing to purchase SAP SuccessFactors products and services will need to complete and sign the SAP SuccessFactors customer contract including general order form and Module 10 order form.

Contact the NSW Procurement Service Centre for a copy of the pre-filled template SAP SuccessFactors customer contract.

Agencies should also conduct their own appropriate risk assessment before deciding whether SuccessFactors is appropriate for their requirements and before agreeing to SAP’s offshoring arrangements.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Third party purchasing

Eligible customers can require a nominee purchaser to enter into a customer contract on its behalf, provided that the nominee purchaser:

  • Provides its current registration number as given by the contract authority.
  • Provides its nominating eligible customer’s Australian Business Number.
  • Provides the contractor with the written authorisation from the eligible customer that confirms the nominee purchaser’s rights to purchase products and/or services as agent for the eligible customer.