Range of products
The range of products available under the contract within the SAP product suite cover the areas of:
- human resources
- supplier relationship management
- business intelligence
- learning management
- environmental health and safety
- customer relationship management
- governance risk and compliance
- real estate
- treasury management and master data management.
Contracting services provides a full range of procurement services for government agencies and other clients. Services include contract management of common use contracts. These are NSW Government contracts for the supply of ERP software products across many agencies.
The contract is for both perpetual software licences and cloud software licences with a right to purchase such licences for a period up to the end of the contract term (no more than 5 years).
The contract is for GSAS enterprise resource planning software applications – SAP for a term of 15 years expiring on 26 March 2023.
A variation for this contract has been approved to include the HANA product. HANA was developed by SAP as an in-memory database used to produce real-time business intelligence, reporting, data analytics and decision tools.
Key contract features
This enterprise licence is based on the number of client full time employees (FTEs) as at the last annual report. This can be perpetual or cloud software licence.
The price per FTE licence is fixed for the first 3 years of the agreement and at the end of each contract year there is a reconciliation process which may require a client to purchase more licenses as a result of abnormal growth in FTE numbers. The price is based on the Core product bundle.
The client must purchase the equivalent number of FTE licences equal to the number of FTEs published in their annual report.
Software update licence and support will be charged for the applicable program license fee. The maintenance service is SAP product support for large enterprises (PSLE).
A conversion fee has been negotiated for each client currently on an SAP platform.
Licences can be freely transferred between government agencies in an unrestricted manner.
Licences can be transferred to a third party (such as an outsourced contract arrangement) for the purpose of providing similar services to those provided by the internal provider.
Eligibility to use contract
Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.
How to register
To register as a new customer please complete the online registration form.
Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.
If you have any problems completing your application form or if you wish to check your registration status, please contact the NSW Procurement Service Centre on 1800 679 289 or firstname.lastname@example.org.
Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.