SAP Enterprise Resource Planning Software Contract

  • Mandatory
Date: 26 Mar 2008 - 26 Mar 2023
Updated: 2 Feb 2018
Managed: Digital.NSW Contact owner
Type: Whole of government
Scheme Number: 2601
The contract covers the supply of ERP software products, both perpetual and cloud software licences.

Range of products

The range of products available under the contract within the SAP product suite cover the areas of:

  • finance
  • human resources
  • payroll
  • supplier relationship management
  • business intelligence
  • learning management
  • environmental health and safety
  • customer relationship management
  • governance risk and compliance
  • real estate
  • treasury management and master data management.

Contracting services provides a full range of procurement services for government agencies and other clients. Services include contract management of common use contracts. These are NSW Government contracts for the supply of ERP software products across many agencies.

The contract is for both perpetual software licences and cloud software licences with a right to purchase such licences for a period up to the end of the contract term (no more than 5 years).

The contract is for GSAS enterprise resource planning software applications – SAP for a term of 15 years expiring on 26 March 2023.

A variation for this contract has been approved to include the HANA product. HANA was developed by SAP as an in-memory database used to produce real-time business intelligence, reporting, data analytics and decision tools.

Key contract features


This enterprise licence is based on the number of client full time employees (FTEs) as at the last annual report. This can be perpetual or cloud software licence.

The price per FTE licence is fixed for the first 3 years of the agreement and at the end of each contract year there is a reconciliation process which may require a client to purchase more licenses as a result of abnormal growth in FTE numbers. The price is based on the Core product bundle.

The client must purchase the equivalent number of FTE licences equal to the number of FTEs published in their annual report.

Software update licence and support will be charged for the applicable program license fee. The maintenance service is SAP product support for large enterprises (PSLE).

A conversion fee has been negotiated for each client currently on an SAP platform.

Other features

Licences can be freely transferred between government agencies in an unrestricted manner.

Licences can be transferred to a third party (such as an outsourced contract arrangement) for the purpose of providing similar services to those provided by the internal provider.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.

If you have any problems completing your application form or if you wish to check your registration status, please contact the NSW Procurement Service Centre on 1800 679 289 or

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

Buyers: check our complaint management guidelines online.

Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.

If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.

Contact NSW Procurement via our details on this site if you need more advice.

Approved supplier

Website: SAP Australia Pty Ltd

Des Fisher
Phone: +61 466 426 674
Address: Level 7, 168 Walker Street North Sydney NSW 2060

Code of behaviour

The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.

The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:

  • All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
  • Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
  • Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
  • The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
  • Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
  • Where practicable male employees should perform work on male facilities and female employees on female facilities.
  • Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
  • Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
  • Supplier employees must wear or carry an identity card at all times when on the site or sites.

Print catalogues

SAP will provide catalogues of the products available for supply under the contract upon request. These are free of charge to clients on a reasonable request basis.

The information in the catalogues will be regularly updated by the SAP through newsletters and other bulletins to ensure that clients are kept informed on changes to the range of products available.


For pricing information, contact:

  • the supplier (view contact details in 'list of suppliers'), or
  • the contract owner (click 'contract owner' above)

Prices may change in accordance with the price variation conditions of the contract if there are any.

For further information or assistance, please contact NSW Procurement Service Centre.

GST applies to all products under this contract.


Orders are to be placed with the relevant supplier.

By placing an order you are entering into a contract with the supplier.

As a minimum, the following information should be included in the official order: contract number and name and address of supplier, and customer registration number, customer’s order number date of order and date of delivery item, product code, contract price, quantity and any accessories.

You will need to quote your customer registration number each time you use NSW Government contracts. If you are unsure of your number, please contact NSW Procurement Service Centre.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Third party purchasing

Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.

'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.

Access of nominee purchasers to NSW Government contracts standing offer agreements:

  • is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
  • is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.