How to buy

Date: 7 Jan 2020 - 11 Jun 2020
Updated: 1 Jul 2020
Type: Whole of government

How to register

A customer contract Retail Gas Supply Agreement (RGSA) needs to be signed with Origin.

A RGSA allows customers understand the terms of contract 4000 and add, remove or amend site details as required.

How to add or remove sites

Customers may add or remove sites with prior written consent of Origin.

If more sites need to be added or removed, buyers will complete, sign and return a roll-in/roll-out form. To request a form please email

Where a complete site disconnection has been requested, the site will remain with Origin until de-energisation occurs and a final invoice is provided for payment.

Customers should seek confirmation of account closure from Origin once the site has been de-energised.


Please contact either Origin on 1800 319 299 or or NSW Procurement at for applicable rates on Contract 4000.


Customers can download invoices from Origin's online portal.

For access to the online portal, please contact Origin on 1800 319 299 or

Complaints and disputes

If a dispute arises, then both the customer and supplier are recommended to use their best efforts to resolve the dispute. The customer should attempt to first resolve the matter through discussions with the supplier’s customer service representative. Customers should email their concerns to

If issues remain unresolved, then an email should be sent to NSW Procurement Service Centre with all supporting documents.  NSW Procurement will resolve the issue with Origin as required.

Customers who have received excellent service from Origin and wish to acknowledge this are urged to send this feedback to the NSW Procurement Service Centre.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Third party purchasing

Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.

'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.

Access of nominee purchasers to NSW Government contracts standing offer agreements:

  • is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
  • is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.