Range of services
The range of products/services available under the contract include:
- provision, installation, servicing, maintenance and inspection of metering equipment
- meter reading
- data validation and data forwarding to Australian Energy Market Operator (AEMO) in accordance with the National Electricity Rules
- online access to consumption data and reporting.
The contract provides for the retail supply of contestable metering services only and therefore excludes type 7 metering installations. The contract allows for interval metering of type 1 to 4 and may include other contestable meter types per the National Electricity Rules in the future. Customers have the right to add or remove meters as part of roll in or roll out of sites.
In addition to the metering services, customers are also able to access detailed energy data using an online feature called WebGraphs for an additional fee.
WebGraphs is offered to help customers better manage their energy consumption. By providing internet access to consumption data, WebGraphs can provide detailed reporting on areas such as electricity consumption, CO2 emissions and power quality. Customers can measure and monitor their energy consumption, and the provision of historical data allows benchmarking of current consumption against past usage. Daily data updates allow consumers to immediately see the benefits of any energy savings initiatives or identify areas for improvement.
Under the contract, customers can expect to receive contract rates and all metering charges will continue to appear in their electricity bill as per industry practice.
Key contract features
The contract has been established on behalf of the NSW Procurement Board for the use and benefit of NSW/ACT Government agencies and other eligible users.
Types of reporting available under the contract
The contractor will provide to customers as requested and at no cost every month, the following information:
- new meters that have joined the contract
- existing meters that have made the transfer to a new location.
- meters that exited from the contract
- regular updates on topics such as site visits issues, suggested improvements to metering services and transfer progress as required. Consumption reports
- the contractor will set up the process for compiling these reports and the sites that will form part of the customer report, which shall be provided at no cost to the customer.
- the customer will nominate the sites that form the consumption report. All nominated sites are to be included in the consumption report.
- consumption reports will be required monthly for the customers and shall provide as a minimum the following detail:
- the NMI identifiers
- electricity used, broken up into energy and respective network time of use periods with demand details.
Preferred requirement: it is preferred that the contractor enters into arrangements with the Board’s nominated electricity retailer to facilitate single invoicing as a pass through cost by the electricity retailer.
Minimum invoicing requirement
For all metering services that will not be invoiced through the nominated retailer, the following minimum requirements apply:
- The contractor must present a single invoice for each site that includes all charges associated with metering services.
- As a minimum, the invoice will contain the account number, customer ID, NMI, site details, description of services provided and contract rates.
Metering responsibilities, testing and registration
Type 1, 2, 3 or 4 meters
The contractor will be responsible for metering services related to the retail electricity supply.
Type 7 meters
Type 7 meters (being meter databases) are the responsibility of the distribution network service provider. The contractor shall only be required to assist with registration of the relevant load and inventory tables for customers.
If the customer requires its meter to be tested the contractor shall arrange for the distribution network service provider or accredited metering service provider to test the meter at a charge. The contractor shall provide a copy of the results of the test to the customer if the testing authority does not do so.
If the meter is accurate, the customer shall be responsible for paying all testing charges and any amount in dispute that is outstanding as a result of the customer disputing the accuracy of the meter reading. If the meter is defective the AEMO procedure shall be followed.
Registration of meters
If the customer’s metering equipment for the site has not been registered at the time the customer places its order for the retail electricity supply, the contractor shall assist the customer to complete the registration of the meter as soon as practicable.
Required data provision
The contractor must be able to provide, on request, half-hourly or quarter-hour load profile data (kW hours and kVAr hours consumed in each time period) in a format compatible with Microsoft Excel.
Some customers require the half-hour or quarter-hour meter data for selected periods as input to a proposed site development, to review power factor, to renew the correct operation of automatic control equipment or to review energy management practices.
The load profile data may be provided as part of an online data solution.
Optional data provision
For a nominal fee, the contractor has offered an on-line feature called WebGraphs for customers to access detailed energy data.
WebGraphs help customers better manage their energy consumption by providing internet access to consumption data.
WebGraphs can provide detailed reporting on areas such as electricity consumption, CO2 emissions and power quality.
Customers can measure and monitor their energy consumption, and the provision of historical data allows benchmarking of current consumption against past usage.
Daily data updates allow consumers to immediately see the benefits of any energy savings initiatives or identify areas for improvement.
Eligibility to use contract
Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.
How to register as an eligible buyer
To register as a new customer please complete the online registration form.
Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.
Please email firstname.lastname@example.org if you have any problems completing your application form or if you wish to check your registration status.
Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.