Retail Supply of Electricity Metering and Metering Data Agency Services for NSW Government Contract

  • Mandatory
Date: 1 Aug 2016 - 31 Jul 2026
Updated: 23 Aug 2019
Managed: NSW Procurement Contact owner
Type: Whole of government
Scheme Number: 778
The contract covers metering equipment and associated services, meter reading, data validation and forwarding, access to consumption reporting.

Range of services

The range of products/services available under the contract include:

  • provision, installation, servicing, maintenance and inspection of metering equipment
  • meter reading
  • data validation and data forwarding to Australian Energy Market Operator (AEMO) in accordance with the National Electricity Rules
  • online access to consumption data and reporting.

The contract provides for the retail supply of contestable metering services only and therefore excludes type 7 metering installations. The contract allows for interval metering of type 1 to 4 and may include other contestable meter types per the National Electricity Rules in the future. Customers have the right to add or remove meters as part of roll in or roll out of sites.

In addition to the metering services, customers are also able to access detailed energy data using an online feature called WebGraphs for an additional fee.

WebGraphs is offered to help customers better manage their energy consumption. By providing internet access to consumption data, WebGraphs can provide detailed reporting on areas such as electricity consumption, CO­2 emissions and power quality. Customers can measure and monitor their energy consumption, and the provision of historical data allows benchmarking of current consumption against past usage. Daily data updates allow consumers to immediately see the benefits of any energy savings initiatives or identify areas for improvement.

Under the contract, customers can expect to receive contract rates and all metering charges will continue to appear in their electricity bill as per industry practice.

Key contract features

The contract has been established on behalf of the NSW Procurement Board for the use and benefit of NSW/ACT Government agencies and other eligible users.

Types of reporting available under the contract

The contractor will provide to customers as requested and at no cost every month, the following information:

  • new meters that have joined the contract
  • existing meters that have made the transfer to a new location.
  • meters that exited from the contract
  • regular updates on topics such as site visits issues, suggested improvements to metering services and transfer progress as required. Consumption reports
  • the contractor will set up the process for compiling these reports and the sites that will form part of the customer report, which shall be provided at no cost to the customer.
  • the customer will nominate the sites that form the consumption report. All nominated sites are to be included in the consumption report.
  • consumption reports will be required monthly for the customers and shall provide as a minimum the following detail:
    • the NMI identifiers
    • electricity used, broken up into energy and respective network time of use periods with demand details.


Preferred requirement: it is preferred that the contractor enters into arrangements with the Board’s nominated electricity retailer to facilitate single invoicing as a pass through cost by the electricity retailer.

Minimum invoicing requirement

For all metering services that will not be invoiced through the nominated retailer, the following minimum requirements apply:

  1. The contractor must present a single invoice for each site that includes all charges associated with metering services.
  2. As a minimum, the invoice will contain the account number, customer ID, NMI, site details, description of services provided and contract rates.

Metering responsibilities, testing and registration

Type 1, 2, 3 or 4 meters

The contractor will be responsible for metering services related to the retail electricity supply.

Type 7 meters

Type 7 meters (being meter databases) are the responsibility of the distribution network service provider. The contractor shall only be required to assist with registration of the relevant load and inventory tables for customers.

Meter testing

If the customer requires its meter to be tested the contractor shall arrange for the distribution network service provider or accredited metering service provider to test the meter at a charge. The contractor shall provide a copy of the results of the test to the customer if the testing authority does not do so.
If the meter is accurate, the customer shall be responsible for paying all testing charges and any amount in dispute that is outstanding as a result of the customer disputing the accuracy of the meter reading. If the meter is defective the AEMO procedure shall be followed.

Registration of meters

If the customer’s metering equipment for the site has not been registered at the time the customer places its order for the retail electricity supply, the contractor shall assist the customer to complete the registration of the meter as soon as practicable.

Data provision

Required data provision

The contractor must be able to provide, on request, half-hourly or quarter-hour load profile data (kW hours and kVAr hours consumed in each time period) in a format compatible with Microsoft Excel.

Some customers require the half-hour or quarter-hour meter data for selected periods as input to a proposed site development, to review power factor, to renew the correct operation of automatic control equipment or to review energy management practices.

The load profile data may be provided as part of an online data solution.

Optional data provision

For a nominal fee, the contractor has offered an on-line feature called WebGraphs for customers to access detailed energy data.

WebGraphs help customers better manage their energy consumption by providing internet access to consumption data.

WebGraphs can provide detailed reporting on areas such as electricity consumption, CO2 emissions and power quality.

Customers can measure and monitor their energy consumption, and the provision of historical data allows benchmarking of current consumption against past usage.

Daily data updates allow consumers to immediately see the benefits of any energy savings initiatives or identify areas for improvement.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number (NSWBuy number). You will then eligible to use the NSW Government contracts. This process may take up to 8 weeks.

Please email if you have any problems completing your application form or if you wish to check your registration status.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

Buyers: check our complaint management guidelines online.

Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.

If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.

Contact NSW Procurement via our details on this site if you need more advice.

Approved supplier

Website: PLUS ES

Louis Neskoski
Phone: 02 8719 3159 or 0411 140 643
Address : Suite 1, 48-50 Holker Street, Silverwater NSW 2128

Code of behaviour

The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.

The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:

  • All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
  • Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
  • Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
  • The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
  • Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
  • Where practicable male employees should perform work on male facilities and female employees on female facilities.
  • Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
  • Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
  • Supplier employees must wear or carry an identity card at all times when on the site or sites.


For pricing information, contact:

  • the supplier (view contact details in 'list of suppliers'), or
  • the contract owner (click 'contract owner' above)


Contract orders

Placing an order direct with supplier

Registered state contract users can order goods and services direct with the supplier.

Orders may be placed by contacting Ausgrid Business Services.

You need to quote your NSWBuy Identification Number each time you purchase from state contracts.  If you are unsure of your NSWBuy Identification Number, please contact NSW Procurement Service Centre.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Third party purchasing

Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.

'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.

Access of nominee purchasers to NSW Government contracts standing offer agreements:

  • is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
  • is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.