Range of services
Contract 776 provides the retail supply of electricity and GreenPower for:
- NSW Government sites where consumption is less than 100,000 kWh per annum.
- All eligible non-government customers in NSW and ACT with consumption below 100,000 kWh per annum.
For agency sites with consumption over 100,000 kWh per year, use Contract 777 Retail Electricity Services and Risk Management (Large Sites).
Requirements for NSW Government agencies
NSW Government agencies are mandated to use this contract.
Agencies are required to uptake at least 6% GreenPower for compliance with Government Resource Efficiency Policy (GREP) requirements.
Local health districts are exempted from the minimum GreenPower purchase requirement.
Non-government eligible buyers
Non-government eligible buyers are not mandated but may use contract 776 for its retail supply of electricity and GreenPower.
All eligible customers in NSW and ACT may access the contract once a Retail Electricity Supply Agreement (RESA) has been executed and an account has been established.
Key contract features
Supply of GreenPower
- Customers can nominate any percentage, ranging from a minimum 6% up to 100%, of GreenPower supply for their sites.
- NSW Government agencies are required to purchase a minimum 6% GreenPower (local health districts exempted) for compliance with Government Efficiency Resource Policy (GREP).
- Eligible buyers are not mandated but may choose to purchase any percentage of GreenPower under contract 776.
Power of Choice (POC) Metering
Customers may elect to install contestable Power of Choice (POC) metering under contract 776. Benefits include:
- remote meter readings which avoid estimated meter readings
- customers can manage their consumption and implement efficient demand management options
- interval data will be available for sites with POC meters
- customers are not required to pay for the metering co-ordinator charges under this contract.
Network Tariff Optimisation (NTO)
Customers may request NTO analysis to be undertaken for their sites.
- NTO analysis may identify savings opportunities for a site through changing the National Metering Identifier (NMI )to an alternative network tariff.
- Following any NTO analysis, any request for tariff change by a site is subject to final approval by the network provider.
- A NTO review fee may apply, Origin will seek consent from the customer prior to charging any fees for the NTO analysis.
Customers will have access to Origin's online portal. Customers are able to:
- download their individual and collective invoices
- search data using NMI and custom date range
- generate consumption and usage data in a csv format.
Customers may request consumption and usage reports from Origin and set out their reporting requirements on their RESA.
Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
A number of SLAs and KPIs are established to ensure Origin meets the service levels specified in the Head agreement throughout the term of the contract.
Help desk, dedicated customer service team and relationship manager
- Origin has a help desk with dedicated Customer service representatives with training and knowledge on the Contract 776 benefits and service.
- The help desk can be contacted on 1800 319 299 or through email@example.com
- Agencies will also have access to Origin's dedicated relationship manger.
- Details of your relationship manager can be requested during the signing of the RESA.
Support with solar and renewable energy
- Although not a Contract 776 incorporated service, Origin will support the customer's solar and renewable energy initiatives.
- Origin will work with each 776 customer to understand their energy needs and help maximise customers' return on investment.
- Solutions include, but are not limited to, supply of solar panels, system maintenance and innovative energy solutions such as providing energy to be used on site to lower costs and environmental impacts whilst the site is in active use, storing energy when the site is inactive, or feeding excess energy into the grid as a source of renewable energy.
Support with energy savings and efficiency
- Although not a Contract 776 incorporated service, Origin will support the customer's energy management and efficiency initiatives.
- Within 12 months of contract commencement Origin will hold a conference for customers with presentations on innovations in energy products, solar and battery solutions, metering solutions and general information on the current energy market.
- Origin will make technology and business experts available to address individual questions and querie
Pricing comparable to wholesale market
- The rates for the contestable components (energy, environmental certificates) have been fixed for the term of the contract.
- These rates were competitive against the wholesale electricity market rates at the time of contract establishment.
- Customers will be able to access the rates for the contestable components on eCatalogue (log in required, contact NSW Procurement Service Centre)
- All regulated charges such as network rates and market fees will be passed through under this contract.
- Bundled rates, inclusive of regulated networking charges, that customers will be charged at the invoice level will be updated on eCatalogue after the network providers have released their rates in June for the following financial year.
Electricity bills issued to customers are comprised of a number of contestable (energy, environmental costs) and regulated charges (networking charges and market fees).
Typically for a small site all charges are bundled and customers do not have visibility on the cost components.
Contract 776 provides transparency over all charges at the contract level.
This is the first time NSW Government has been able to create such visibility. However, all charges will be bundled together on customer invoices.
Consolidated billing at no additional cost
Customers may request a consolidated bill covering multiple NMIs on their RESA.
Origin will not charge any additional cost for consolidating individual bills.
Feed in tariff
Origin provides competitive rates for the electricity generated on site and fed back in to the grid (feed in tariff).
Feed in tariff rates can be accessed from the eCatalogue.
Pre-negotiated terms and conditions
NSW Procurement has already negotiated fair terms and conditions for this contract.
Agency savings opportunity
Customers may identify savings through:
- reports and monitoring of consumption and usage data and undertaking energy efficiency initiatives
- undertaking Network Tariff Optimisation (NTO) analysis.
Complaints and disputes
If a dispute arises, then both the customer and supplier are recommended to use their best efforts to resolve the dispute. The customer should attempt to first resolve the matter through discussions with the supplier’s customer service representative. Customers should email their concerns to NSWGovernment@originenergy.com.au
However, if issues remain unresolved, then an email should be sent to NSW Procurement Service Centre with all supporting documents. NSW Procurement will resolve the issue with Origin as required.
On the other hand, customers who have received excellent service from Origin and wish to acknowledge this are urged to send this feedback to the NSW Procurement Service Centre.