Retail Supply of Electricity and GreenPower to NSW Government and Eligible Buyers (Small Sites) Contract

  • Mandatory
Date: 1 Jul 2018 - 30 Jun 2022
Updated: 23 Aug 2019
Managed: NSW Procurement Contact owner
Type: Whole of government
Scheme Number: 776
Contract 776 covers the supply of electricity and GreenPower to NSW Government and eligible buyers in NSW and ACT for sites with consumption under 100,000 kWh per year.

Range of services

Contract 776 provides the retail supply of electricity and GreenPower for:

  • NSW Government sites where consumption is less than 100,000 kWh per annum.
  • All eligible non-government customers in NSW and ACT with consumption below 100,000 kWh per annum.
More than 100,000 kWh?

For agency sites with consumption over 100,000 kWh per year, use Contract 777 Retail Electricity Services and Risk Management (Large Sites).

Requirements for NSW Government agencies

NSW Government agencies are mandated to use this contract.

Agencies are required to uptake at least 6% GreenPower for compliance with Government Resource Efficiency Policy (GREP) requirements.

Local health districts are exempted from the minimum GreenPower purchase requirement.

Non-government eligible buyers

Non-government eligible buyers are not mandated but may use contract 776 for its retail supply of electricity and GreenPower.

Read more information on eligibility.

All eligible customers in NSW and ACT may access the contract once a Retail Electricity Supply Agreement (RESA) has been executed and an account has been established.

Key contract features

Supply of GreenPower

  • Customers can nominate any percentage, ranging from a minimum 6% up to 100%, of GreenPower supply for their sites.
  • NSW Government agencies are required to purchase a minimum 6% GreenPower (local health districts exempted) for compliance with Government Efficiency Resource Policy (GREP).
  • Eligible buyers are not mandated but may choose to purchase any percentage of GreenPower under contract 776.

Power of Choice (POC) Metering

Customers may elect  to install contestable Power of Choice (POC) metering under contract 776. Benefits include:

  • remote meter readings which avoid estimated meter readings
  • customers can manage their consumption and implement efficient demand management options
  • interval data will be available for sites with POC meters
  • customers are not required to pay for the metering co-ordinator charges under this contract.

Network Tariff Optimisation (NTO)

Customers may request NTO analysis to be undertaken for their sites.

  • NTO analysis may identify savings opportunities for a site through changing the National Metering Identifier (NMI )to an alternative network tariff.
  • Following any NTO analysis, any request for tariff change by a site is subject to final approval by the network provider.
  • A NTO review fee may apply, Origin will seek consent from the customer prior to charging any fees for the NTO analysis.

Online portal

Customers will have access to Origin's online portal. Customers are able to:

  • download their individual and collective invoices
  • search data using NMI and custom date range
  • generate consumption and usage data in a csv format.


Customers may request  consumption and usage reports from Origin and set out their reporting requirements on their RESA.

Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

A number of SLAs and KPIs are established to ensure Origin meets the service levels specified in the Head agreement throughout the term of the contract.

Help desk, dedicated customer service team and relationship manager

  • Origin has a help desk with dedicated Customer service representatives with training and knowledge on the Contract 776 benefits and service.
  • The help desk can be contacted on 1800 319 299 or through
  • Agencies will also have access to Origin's dedicated relationship manger.
  • Details of your relationship manager can be requested during the signing of the RESA.

Support with solar and renewable energy

  • Although not a Contract 776 incorporated service, Origin will support the customer's solar and renewable energy initiatives.
  • Origin will work with each 776 customer to understand their energy needs and help maximise customers' return on investment.
  • Solutions include, but are not limited to, supply of solar panels, system maintenance and innovative energy solutions such as providing energy to be used on site to lower costs and environmental impacts whilst the site is in active use, storing energy when the site is inactive, or feeding excess energy into the grid as a source of renewable energy.

Support with energy savings and efficiency

  • Although not a Contract 776 incorporated service, Origin will support the customer's energy management and efficiency initiatives.
  • Within 12 months of contract commencement Origin will hold a conference for customers with presentations on innovations in energy products, solar and battery solutions, metering solutions and general information on the current energy market.
  • Origin will make technology and business experts available to address individual questions and querie

Key benefits

Pricing comparable to wholesale market

  • The rates for the contestable components (energy, environmental certificates) have been fixed for the term of the contract.
  • These rates were competitive against the wholesale electricity market rates at the time of contract establishment.
  • Customers will be able to access the rates for the contestable components on eCatalogue (log in required, contact NSW Procurement Service Centre)
  • All regulated charges such as network rates and market fees will be passed through under this contract.
  • Bundled rates, inclusive of regulated networking charges, that customers will be charged at the invoice level will be updated on eCatalogue after the network providers have released their rates in June for the following financial year.

Unbundled charges

Electricity bills issued to customers are comprised of a number of contestable (energy, environmental costs) and regulated charges (networking charges and market fees).

Typically for a small site all charges are bundled and customers do not have visibility on the cost components.

Contract 776 provides transparency over all charges at the contract level.

This is the first time NSW Government has been able to create such visibility. However, all charges will be bundled together on customer invoices.

Consolidated billing at no additional cost

Customers may request a consolidated bill covering multiple NMIs on their RESA.

Origin will not charge any additional cost for consolidating individual bills.

Feed in tariff

Origin provides competitive rates for the electricity generated on site and fed back in to the grid (feed in tariff).

Feed in tariff rates can be accessed from the eCatalogue.

Pre-negotiated terms and conditions

NSW Procurement has already negotiated fair terms and conditions for this contract.

Agency savings opportunity

Customers may identify savings through:

  • reports and monitoring of consumption and usage data and undertaking energy efficiency initiatives
  • undertaking Network Tariff Optimisation (NTO) analysis.

Complaints and disputes

If a dispute arises, then both the customer and supplier are recommended to use their best efforts to resolve the dispute. The customer should attempt to first resolve the matter through discussions with the supplier’s customer service representative. Customers should email their concerns to

However, if issues remain unresolved, then an email should be sent to NSW Procurement Service Centre with all supporting documents.  NSW Procurement will resolve the issue with Origin as required.

On the other hand, customers who have received excellent service from Origin and wish to acknowledge this are urged to send this feedback to the NSW Procurement Service Centre.

Approved supplier

Website: Origin Energy
Address: Level 45264-278 George Street, Sydney NSW 2000
Phone: 1800 319 299

Nasma Carrillo
Relationship Manager

Code of behaviour

The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.

The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:

  • All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
  • Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
  • Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
  • The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
  • Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
  • Where practicable male employees should perform work on male facilities and female employees on female facilities.
  • Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
  • Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
  • Supplier employees must wear or carry an identity card at all times when on the site or sites.


Combined Public and products liability: AUD$20,000,000.

How to register

A customer contract 'Retail Electricity Supply Agreement' (RESA)  needs to be signed with Origin.

It lets the customer understand the terms of contract 776 and add/remove/amend site details as required. It commits their load for the term of the contract.

Adding or removing sites

Buyers may add or remove additional sites with prior written consent of Origin. If additional sites need to be added or removed, buyers will complete the Roll In/Roll Out form which can be obtained from Origin by emailing

The form once completed and signed by an authorised delegate within the buyer's organisation should be returned to Origin.

Where a complete site disconnection has been requested, the site will remain with Origin until de-energisation occurs and a final invoice is provided for payment. Customers should seek confirmation of account closure from Origin once the site has been de-energised.


For pricing information, contact:

  • the supplier (view contact details in 'list of suppliers'), or
  • the contract owner (click 'contract owner' above)

Placing an order

Official orders are to be placed with Origin Energy by emailing or calling 1800 319 299.

By placing an order you are entering into a contract with the supplier and, as a minimum, the following information should be included in the official order:

  • contract number and name
  • name and address of supplier and buyer
  • site details including NMI numbers
  • NSWBuy identification number
  • date of order and commencement of service.

You need to quote your NSWBuy identification number each time you use NSW Procurement contracts.

If you are unsure of your number, please contact the NSW Procurement Service Centre.


A customer can download their invoices from Origin's online portal.

For access to the online portal please contact Origin on 1800 319 299.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Third party purchasing

Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.

'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.

Access of nominee purchasers to NSW Government contracts standing offer agreements:

  • is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
  • is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.