How to buy

Date: 20 Dec 2019 - 27 Apr 2020
Updated: 27 Apr 2020
Type: Whole of government

Print catalogues

The supplier may be able to provide hard copy catalogues of the products available for supply under the contract.  These are free of charge to customers on a reasonable request basis.

The information in the catalogues will be regularly updated by the supplier through newsletters and other bulletins to ensure that customers are kept up to date on changes to the range of products available.


Contact supplier for pricing. Prices may change in accordance with the price variation conditions of the contract if there are any.

Regular users of state contracts should consider using eCatalogue for latest pricing if applicable.


The following price variation conditions apply:

  • The contractor may only seek to vary the price of a service listed in schedule 3 in accordance with the frequencies and methodology indicated in schedule 3. Subject to the contractor having provided the NSW Procurment Board with sufficient documentation to justify the application, and subject to clause 13.1.2(a), the Board may in writing, approve the application within 30 days of lodgement.
  • Price variations approved by the Board shall apply to all customer contracts made on or after the date upon which the Board publishes the varied price on NSWBuy eCatalogues.
  • Where the price variation is accepted, schedule 3 will include the varied price.  The varied price becomes the basis from which any future applications for price variations will be calculated.

The Board reserves the right to delete a service from schedule 3 if it considers a price variation application to be unreasonable.

Notwithstanding any other provision in this agreement, the contractor may apply in writing to the Board to decrease its prices at any time without any supporting documentation.

Delivery charges

Competitive quotes, administration fee.

Extra charges

Storage fees (if required).


Registered NSW Government contract users can order goods and services directly with the supplier. NSW Government agencies are also required to contact the supplier directly with regards to engaging their services.

By placing an order, an organisation is entering into a contract with the supplier and, as a minimum, the following information should be included in the official order:

  • contract number and name
  • name and address of supplier and customer
  • NSWBuy number
  • customer’s order number
  • date of order and date of delivery
  • item, product code, contract price, quantity and any accessories.

You need to quote your NSWBuy number each time you purchase from NSW Government contracts.  If you are unsure of your NSWBuy number, please contact NSW Procurement Service Centre.

Pre-removal advice and documentation

The contractor shall provide an information package to all clients requiring removal under the contract.  The package will include :

  • inventory documentation for completion by the client
  • pre-removal advice to the client
  • any other documentation including insurance coverage to assist the client in completing the inventory or understanding their responsibilities during all stages of the removal process
  • details of ‘special items’ not removed by the removalist
  • electronic customer survey  (this survey forms part of the contractor’s performance monitoring, and evaluating reporting).


As requested by the client and in a safe and professional manner.


Central West (CW)

In the centre of the region is the Bathurst-Orange area and to the east the Blue Mountains.   The western area extends to the Lachlan river and the town of Condobolin.  The region also contains the urban areas of Parks, Forbes and Cowra.

Far West (FW)

This vast region contains the unincorporated area of NSW and is bounded by the Queensland and South Australian borders.  Included is the city of Broken Hill.  The Darling River passes through the region from the north-east to the south.

Hunter (HT)

The Hunter Region contains the Hunter River and its tributaries with highland areas to the north and south.  The Hunter Valley is one of the largest river valleys on the NSW Coast.

Illawarra (IL)

The Illawarra region contains the urban areas of Wollongong and Nowra, and the Minnamurra and Shoalhaven river valleys.  To the west of the coastal plain is a long escarpment that leads to very rugged terrain in the Shoalhaven areas.

Murrumbidgee (MG)

The region is traversed by the Murrumbidgee River and contains the Murrumbidgee and other irrigation areas.  Wagga Wagga is the major urban centre in the region.

Murray (MR)

The Murray River on the NSW border forms the southern boundary of the region.  The terrain varies from flat in the western and central areas to very rugged on the eastern border. The main urban centre in the region is Albury.

Mid-North Coast (NC)

The Mid-North Coast region covers a coastal strip of NSW and includes the Manning, Hastings, Clarence and Macleay river valleys.

Northern (NR)

The region contains the Northern Tablelands, the northern slopes to the west of the tablelands, and the north central plans.

North Western (NW)

The large region contains diverse topography, with flat plans to the west, undulating slopes in the centre and elevated areas extending from the central tablelands in the east.  The region includes the Bogan, Macquarie and Castlereagh river basins.

Richmond-Tweed (RT)

The Richmond and Tweed coastal river basins and the Upper Clarence River valley dominate this region.  To the west is the New England plateau and to the north the McPherson range.

South Eastern (SE)

Comprises the far south coast of NSW, the southern tablelands and the Snowy Mountains.  The region contains the Clyde, Moruya, Turross and Bega river valleys.

Sydney Inner (SI)

Inner suburbs of Sydney

Sydney Outer (SO)

Outer suburbs of Sydney

Sydney Surrounds (SS)

Areas around Sydney metropolitan