Key contract features and benefits
- opportunity to leverage your CTP insurance through this whole-of-government approach
- dedicated point of contact with a well-known, long established supplier – QBE Insurance (Australia) Ltd.
- Significant discounts are available for CTP insurance through this contract.
Eligibility to use contract
Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.
How to register
If you wish to register as a new customer or check your organisation’s eligibility to purchase under this contract, please contact the NSW Procurement Service Centre.
Complaints and disputes
If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.
The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.
If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.