|Date:||1 Nov 2016 - 31 Oct 2020|
|Updated:||27 Apr 2020|
|Type:||Whole of government|
Key contract features and benefits
- opportunity to leverage your CTP insurance through this whole-of-government approach
- dedicated point of contact with a well-known, long established supplier – QBE Insurance (Australia) Ltd.
- Significant discounts are available for CTP insurance through this contract.
Eligibility to use contract
Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.
How to register
If you wish to register as a new customer or check your organisation’s eligibility to purchase under this contract, please contact the NSW Procurement Service Centre.
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
Buyers: check our complaint management guidelines online.
Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.
If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.
Contact NSW Procurement via our details on this site if you need more advice.