• Mandatory
Date: 20 Dec 2019 - 15 Sep 2020
Updated: 15 Sep 2020
Managed: Department of Communities and Justice
Type: Agency specific
Scheme Number: 622

Range of products and services


This contract covers stationery and other office consumables:

  • art and educational supplies: arts and craft paper and cards, adhesives, arts books, drawing equipment, food dyes, paints, needle-craft sewing and textiles, corrugated board, craft and crepe paper, dictionaries and maps (note the Department of Education has a separate contract for Art Supplies and Educational Supplies and their requirements are not included in this arrangement)
  • copy paper: A4, A3 and A5 paper, white, coloured and tinted
  • first aid, medical and personal products: first aid, creams, liquids and medicines, items for special needs students (eg nappies), sanitary requirements, safety and protective wear, gloves, footwear, goggles, masks, razor, toothed forceps, sterile  scissors, sterile plain forceps, thermometer cover, penlight torch, sterile swab, disposable moistened cloths for patient care, disposable cap/waterless shampoo, kidney dishes, gallipots, emesis bag, tongue depressors
  • furniture accessories: non-bulk everyday minor furniture accessories such as chair mats, screens, coat stands, key cabinets, safes, small whiteboards, trolleys, tote trolleys
  • general office supplies: stationery, document filing and presentation, writing implements, labelling, mailroom supplies, calendars, diaries, planners, desk and office accessories, and other office consumables
  • packaging and hardware (everyday non-bulk): packaging and mailing, minor hardware
  • promotional and customised products (everyday non-bulk): products such as mugs, t-shirts, pens that may be used for promotional purposes by NSW Government agencies
  • technology and communication devices: hard drives, USBs, recordable media, portable radio, clock radio, headset, headphones, earphones/buds, binoculars
  • toners and inkjet cartridges: toner cartridges, ink cartridges, printer ribbons, fax cartridges, calculator ink rolls
  • team room consumables: tea, coffee, sugar, artificial sweetener, biscuits, bottled water, milk, wooden or plastic stirrers, disposable cups for hot beverage.

Products not in scope

The below are excluded from this arrangement as they are covered by other whole-of-government and client-specific arrangements:

  • telecommunications equipment (such as mobile phone handsets)
  • computer hardware and software (such as PCs, notebooks and software licence)
  • major office machines and equipment (such as printers, photocopiers and multi-function printer and multimedia devices)
  • printing services
  • school classroom furniture
  • janitorial and cleaning products
  • kitchen and canteen products
  • kitchen appliance and whitegoods
  • screens panels and monitors
  • interactive whiteboards
  • projectors
  • audiovisual equipment
  • products for sound systems
  • cameras (still, video, conferencing and CCTV)
  • camera accessories.


Services to be provided under the contract include the following and any other services within the scope as requested by the customers:

  • account management
  • customer support services and help desk
  • training and education
  • marketing and communications
  • sourcing of required product
  • product rationalisation and substitution
  • logistics, warehousing and distribution
  • contractor paid yearly audit of the prices and compliance to contract terms and conditions
  • managing transitional arrangements
  • invoicing
  • self-promotion on eCatalogue and individual NSW Government agency catalogues

Key contract features

Price basis

Free-into-store (FIS): Price includes ex-works price plus delivery, distribution and commissioning of the product to customer location.

Free-to-desktop (FTD): Price includes ex-works price, delivery, distribution and commissioning of products on a single order to multiple desktops or locations within the premises of the customer.

Minimum order: There are no minimum order value and quantity conditions on this contract.

Environmentally friendly products (EFP)

eCatalogue and supplier online catalogues identify products with environmental labels/ecolabels and certifications, eg sourced from certified diverse suppliers like small and medium enterprises (SME), indigenous businesses (IB) or Australian disability enterprises (ADE).

Suppliers are required to provide evidence of claims of sustainability through relevant documentation/certification and/or endorsement that their sustainable products meet relevant environmental criteria and standards as claimed but not limited to the following: Forest Stewardship Council (FSC), National Carbon Offset Standard (NCOS); AFS Chain of Custody Certification, Good Environmental Choice Australia (GECA) etc.

Temporary or periodical special offers

Suppliers may offer temporary or periodical special offers.

Product substitution

Suppliers may not substitute products in place of those ordered, without first obtaining customer’s agreement.

Only products matching the specification of the product ordered or higher should be offered as a substitute.

The product provided must be invoiced at the same price or a better price as that of the product originally ordered.

Key benefits

  • value for money offering for government agencies in managing their office supply requirements
  • continuous competition during the panel period
  • appropriateness and extensiveness of product range
  • social benefits via direct engagement of small and medium-sized enterprises, indigenous suppliers and disability enterprise
  • heavy emphasis on sustainability factors.

Agency savings opportunity

Further savings opportunities are available for agencies through the following:

  • Contract prices are ceiling prices. Opportunities are available for agencies to seek further price reductions/discounts by undertaking a request for quotation process with panel suppliers.
  • A wide range of additional discounts/rebates are available upon negotiation of an agency Preferred Supplier Agreement (PSA).
  • Use of purchasing cards (P-cards) for payment.

Refer to individual supplier details for further information.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

Buyers: check our complaint management guidelines online.

Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.

If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.

Contact NSW Procurement via our details on this site if you need more advice.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number (NSWBuy number). You will then eligible to use the NSW Government contracts. This process may take up to 8 weeks.

Please email if you have any problems completing your application form or if you wish to check your registration status.