Scope

Updated: 27 Apr 2020

Range of products and services

Bundled products

  • MLD bundles (main learning display on wall mounts, floor stands or mobile stands)
  • MoCoW bundles (mobile computer on wheels)
  • interactive panels and bundles

Bundled products may include a webcam, trolley or mount and are priced inclusive of delivery and installation.

Individual items

  • TVs and commercial displays
  • projectors and Interactive projector bundles
  • audio visual and sound system products
  • cameras and camera accessories
  • trolleys, mounts and other accessories.

Key contract features

  • The price quoted will include all costs associated with the delivery of products to eligible buyers anywhere within NSW.
  • 4 years onsite warranty on Interactive Panels, Projectors and related bundles. 4 years swap out warranty on MLDs and MoCoWs.
  • Where extended warranty is available, beyond the applicable minimum years, this may be offered to an eligible buyer on request.
  • Installation, decommissioning and extra-training services are available through the contracted suppliers.
  • Best Price Clause to ensure that Eligible Buyers receive the lowest possible Prices for products and services.
  • Capped pricing for product and services
  • Suppliers will provide a helpdesk during business hours

Key benefits

  • more suppliers, including a range of small and medium-sized businesses
  • 1,500+ products in a wider variety of brands
  • greater options that include delivery, warranties, support, service levels and risk protection

Agency savings opportunity

  • DoE will negotiate pricing at the state contract level.
  • Agencies are encouraged to run their own request for quotation process under the existing head agreement to test the market and ensure value for money outcome is reached.
  • Agencies may enter into a ‘Preferred Supplier Agreement’ with the Supplier. To be clear, Agencies may enter into Preferred Supplier Agreements with one or more suppliers on the Panel.

Insurance

The suppliers have:

  • public liability insurance with at least $20,000,000 in respect of each claim and for the total aggregate liability for all claims;
  • product liability insurance with at least $20,000,000 for the total aggregate liability for all claims; and
  • workers’ compensation insurance required by Law.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.

Please email nswbuy@treasury.nsw.gov.au if you have any problems completing your application form or if you wish to check your registration status.

Complaints and disputes

If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.

The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.

If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.