|Date:||7 Jan 2020 - 19 Jan 2021|
|Updated:||19 Jan 2021|
|Type:||Whole of government|
Range of products and services
- MLD bundles (main learning display on wall mounts, floor stands or mobile stands)
- MoCoW bundles (mobile computer on wheels)
- interactive panels and bundles
Bundled products may include a webcam, trolley or mount and are priced inclusive of delivery and installation.
- TVs and commercial displays
- projectors and Interactive projector bundles
- audio visual and sound system products
- cameras and camera accessories
- trolleys, mounts and other accessories.
Key contract features
- The price quoted will include all costs associated with the delivery of products to eligible buyers anywhere within NSW.
- 4 years onsite warranty on Interactive Panels, Projectors and related bundles. 4 years swap out warranty on MLDs and MoCoWs.
- Where extended warranty is available, beyond the applicable minimum years, this may be offered to an eligible buyer on request.
- Installation, decommissioning and extra-training services are available through the contracted suppliers.
- Best Price Clause to ensure that Eligible Buyers receive the lowest possible Prices for products and services.
- Capped pricing for product and services
- Suppliers will provide a helpdesk during business hours
- more suppliers, including a range of small and medium-sized businesses
- 1,500+ products in a wider variety of brands
- greater options that include delivery, warranties, support, service levels and risk protection
Agency savings opportunity
- DoE will negotiate pricing at the state contract level.
- Agencies are encouraged to run their own request for quotation process under the existing head agreement to test the market and ensure value for money outcome is reached.
- Agencies may enter into a ‘Preferred Supplier Agreement’ with the Supplier. To be clear, Agencies may enter into Preferred Supplier Agreements with one or more suppliers on the Panel.
The suppliers have:
- public liability insurance with at least $20,000,000 in respect of each claim and for the total aggregate liability for all claims;
- product liability insurance with at least $20,000,000 for the total aggregate liability for all claims; and
- workers’ compensation insurance required by Law.
Eligibility to use contract
Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.
How to register as an eligible buyer
To register as a new customer please complete the online registration form.
Once approved, you will be advised of your authorised buyer identification number (NSWBuy number). You will then eligible to use the NSW Government contracts. This process may take up to 8 weeks.
Please email email@example.com if you have any problems completing your application form or if you wish to check your registration status.
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
Buyers: check our complaint management guidelines online.
Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.
If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.
Contact NSW Procurement via our details on this site if you need more advice.