Scope

  • Mandatory
Updated: 27 Apr 2020

Range of services

Core services

  • print and press monitoring
  • broadcast monitoring
  • broadcast transcripts
  • online media monitoring
  • social media monitoring
  • command centre
  • culturally and linguistically diverse (CALD) media monitoring (print, online and social) across 16 languages
  • daily automated reports
  • copyright licensing.

Tier 1 services

  • analysis and reporting using human-centric analysis
  • CALD media deep dive automated and human-centric analysis
  • CALD full item media translation
  • Rush services outside of working hours.

Tier 2 services

  • journalist database
  • author database
  • influencer database
  • international media monitoring
  • international media analysis
  • international media translation
  • crisis services.

Core services are funded through DPC under this contract. Additional value-added services under tier 1 and 2 will be paid for by individual agencies on an as-needs-basis and priced according to the pricing schedule.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

Complaints and disputes

If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.

The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.

If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.