Media Monitoring Services Contract

  • Mandatory
Date: 18 Jun 2018 - 18 Jun 2021
Updated: 19 Jan 2021
Managed: Department of Premier and Cabinet Contact owner
Type: Whole of government
Scheme Number: D2018/350714-DPC
The contract covers print, press and online media monitoring and associated services.

Range of services

Core services

  • print and press monitoring
  • broadcast monitoring
  • broadcast transcripts
  • online media monitoring
  • social media monitoring
  • command centre
  • culturally and linguistically diverse (CALD) media monitoring (print, online and social) across 16 languages
  • daily automated reports
  • copyright licensing.

Tier 1 services

  • analysis and reporting using human-centric analysis
  • CALD media deep dive automated and human-centric analysis
  • CALD full item media translation
  • Rush services outside of working hours.

Tier 2 services

  • journalist database
  • author database
  • influencer database
  • international media monitoring
  • international media analysis
  • international media translation
  • crisis services.

Core services are funded through DPC under this contract. Additional value-added services under tier 1 and 2 will be paid for by individual agencies on an as-needs-basis and priced according to the pricing schedule.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

Buyers: check our complaint management guidelines online.

Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.

If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.

Contact NSW Procurement via our details on this site if you need more advice.

Approved supplier


91 121 849 769

Trading as

Meltwater Australia Pty Limited

Contact details

Website: Meltwater Australia Pty Limited

Sarah Fanning

Download the Meltwater onboarding form DOCX, 32.71 KB.

Please contact the Media Monitoring Service on to order any services through the Media Monitoring Services Contract.

Services will be implemented to eligible agencies within 8 to 12 weeks.


Core services are financed through DPC.

Services under tier 1 and tier 2 will be priced according to the pricing schedule.

Agencies wishing to procure these additional services should contact the Media Monitoring Service on