Media Monitoring Services Contract

  • Mandatory
Updated: 27 Apr 2020
18 Jun 2018 - 18 Jun 2021
Contract Number:
Whole of government
Department of Premier and Cabinet
The contract covers print, press and online media monitoring and associated services.

Range of services

Core services

  • print and press monitoring
  • broadcast monitoring
  • broadcast transcripts
  • online media monitoring
  • social media monitoring
  • command centre
  • culturally and linguistically diverse (CALD) media monitoring (print, online and social) across 16 languages
  • daily automated reports
  • copyright licensing.

Tier 1 services

  • analysis and reporting using human-centric analysis
  • CALD media deep dive automated and human-centric analysis
  • CALD full item media translation
  • Rush services outside of working hours.

Tier 2 services

  • journalist database
  • author database
  • influencer database
  • international media monitoring
  • international media analysis
  • international media translation
  • crisis services.

Core services are funded through DPC under this contract. Additional value-added services under tier 1 and 2 will be paid for by individual agencies on an as-needs-basis and priced according to the pricing schedule.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

Complaints and disputes

If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.

The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.

If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.

Approved supplier


91 121 849 769

Trading as

Meltwater Australia Pty Limited

Contact details

Website: Meltwater Australia Pty Limited

Sarah Fanning

Download the Meltwater onboarding form DOCX, 32.71 KB.

Please contact the Media Monitoring Service on to order any services through the Media Monitoring Services Contract.

Services will be implemented to eligible agencies within 8 to 12 weeks.


Core services are financed through DPC.

Services under tier 1 and tier 2 will be priced according to the pricing schedule.

Agencies wishing to procure these additional services should contact the Media Monitoring Service on