Site address: 163 O'Riordan Street Mascot NSW 2020
Postal address: Private Bag 16, Alexandria NSW 1435
Phone: 0457 592 505
Phone: 13 26 44
Prices are inclusive of delivery, distribution and commission of the product delivered to the desktop or to a particular location/s within the premises of the customer.
Winc has offered same prices for free-in-store (FIS) and free-to-desktop (FTD) deliveries.
Standard delivery of goods is FIS and FTD within 24 hours for metropolitan regions, and 48 hours for non-metropolitan regions.
Urgent orders will be delivered within 2-4 hours on the day of order placement to metropolitan locations. If a special courier is required to meet the specified deadline for urgent deliveries, any courier charges will be advised at the time of order.
Requests for urgent deliveries (same day to metropolitan locations) can be made by contacting the local Winc office, usually by telephone.
Winc FTD delivery includes delivery and distribution of a single order to multiple desktops or locations within the premises of the customer.
Bulk order value discount
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Additional discounts available under PSA arrangement:
- Sustainable spend incentive - To support the NSW Government’s emphasis on sustainable supply and diversity, Winc will work with willing Agencies to reward purchases of our broad sustainable product ranges with environmentally-friendly, Indigenous and diversity values. Winc will offer up to 2% of eligible product spend back to customers, based on agreed programs to target spend growth in over 2,000 tendered sustainable products.
- PSA Rebates - Up to 2% rebate will be paid to each Agency or Cluster (as specified by the NSW Government website) based on execution of a PSA.
- Early Settlement Rebate - Early settlement rebates up to 1% are available to customers via a PSA.
Customer support and help desk
Winc offer eligible customers toll free calls to all Winc numbers within NSW including to our dedicated customer service help desk.
The Customer Service team can be contacted nationally on 13 26 44 between 8 am and 7 pm Monday to Friday.
Warranties, guarantees and servicing arrangements
All eligible customers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All Winc branded products carry a lifetime guarantee. If at any time eligible customers are not 100% satisfied with these own brand products, they may be returned.
Change of mind returns
The customer may return goods to Winc for change of mind and obtain a credit:
Defective goods and incorrect deliveries
Any goods, which are damaged or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the customer’s order, may be returned to Winc within a reasonable time after delivery, at no cost to the customer.
The customer will have the benefit of any applicable manufacturers' warranties in respect of goods to the extent permissible and Winc will provide all reasonable assistance to facilitate a customer’s warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.
For all warranty claims, Winc will arrange for pick up and assessment of the goods at no cost to the customer. If a product is determined faulty through no fault of the customer, then Winc will facilitate repair or replacement of the product or offer a refund.
For product returns or warranty claims, contact your account manager, call our customer support team via phone anywhere in Australia on 13 26 44 or via email firstname.lastname@example.org
Customers must contact Customer Support and obtain a Return Advice number before sending goods back to Winc.
Packaging take-back program
Winc have a packaging take back program which allows customers to return packaging to Winc for recycling through Winc delivery drivers.
Collection of Winc branded boxes and Winc supplied packaging materials is available to eligible customers.
Through Cart Collect, our cartridge recycling partners, Winc collect, dispose of and recycle toner cartridges in an environmentally responsible manner. Eligible customers can place used cartridges into a specially marked box for Cart Collect to pick up.