• Mandatory
Date: 1 Oct 2017 - 30 Sep 2020
Updated: 13 Oct 2020
Managed: Department of Customer Service
Type: Agency specific
Scheme Number: 622

Range of products and services

The software agreement is a contractual framework for the procurement of the following products and services from Oracle:

  • software license and maintenance
  • cloud services such as software as a service, platform as a service and infrastructure as a service
  • hardware
  • consulting and professional services
  • training and education services.

It provides simplified contract terms and conditions, and delivers savings to customers through the combined purchasing power of NSW Government.

It also contains provisions for the transitioning of procurement from licensed software models to as-a-service models.

Key contract features

Contract 607 provides:

  • competitive negotiated software and hardware pricing
  • the ability to transition to software as a service arrangements
  • the inclusion of training and advice services under the agreement
  • enhanced contract terms and conditions
  • flexibility on software and services to support machinery of government.

Key benefits

The key contract 607 benefits are:

  • price hold pricing for on premise software license
  • competitive discount on hardware
  • discount hold on Oracle cloud services.

For the above, there may be further discounts on bulk purchases and bundles.

This contract also offers:

  • fixed consulting and professional services
  • competitive rates on training and education services.

The software support service fee increases set out above do not apply to the renewal of any software support services contract entered into during the term of the head agreement, such renewal to be at the customer’s request and for a period of no less than 24 months (2 renewal license years) and up to 36 months (3 renewal license years). The customer needs to issue a purchase order for the multiple years of support upfront and will be invoiced annually in advance. The preceding paragraphs do not apply to the licensed software and software support services referred to in the Oracle BOAC (Back Office Application Consolidation) bundle for NSW Health.

Software products and services are to be procured under the terms and conditions set in  Procure IT version 3.1 with additional terms and conditions from Procure IT version 3.2

Extension options

One 36-month extension option at the discretion of the contract authority.


Please refer to the insurance set out in the Procure IT version 3.1 framework.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number (NSWBuy number). You will then eligible to use the NSW Government contracts. This process may take up to 8 weeks.

Please email if you have any problems completing your application form or if you wish to check your registration status.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

Buyers: check our complaint management guidelines online.

Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.

If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.

Contact NSW Procurement via our details on this site if you need more advice.