Updated: 27 Apr 2020

Range of products

The contract covers the following product categories:

  • grocery
    • like juice, bacon, ham and small goods, biscuits, processed and prepared meat
    • other products where minimum order quantities cannot be met for the category supplier e.g. if yoghurt cannot be bought from the dairy supplier it may be bought through the grocery supplier as part of a grocery order
  • distribution only
    • primarily packaged meals to hospitals
  • bread
  • milk and dairy
    • including yoghurt
  • bulk water
    • including emergency bottled water, bulk still water
    • dispensing equipment lease or purchase
  • bulk raw meat
  • bulk raw poultry
  • processed and cooked chilled poultry
  • fresh and prepared fruit and vegetables
  • bakery and specialty ingredients.

Key contract features


Food products supplied will be of best quality and have a taste, appearance and texture that is acceptable to contract customers. All products will be subject to inspection and be acceptable to the purchaser. The specifications are the minimum standard for each product and must meet specifications when delivered.

Food safety

All food suppliers are fully HACCP certified, which means that sourcing, production and delivery processes are defined and controlled to world’s best practice ensuring safe food products.


All products supplied comply in all respects with the provisions of any statutes, rules and regulations relating to food safety, foods, weights and measures of all relevant statutory authorities of any state or territory of the Commonwealth of Australia which may include but is not limited to the following regulations or subsequent amendments:

  • Food Standards Australia New Zealand Act 1991
  • NSW Food Act 2003
  • NSW Food Regulations 2004
  • NSW Food Production (Safety) Act 1998
  • FSANZ 3.2.1 Food Safety Programs
  • FSANZ 3.2.2 Food Safety Practices and General Requirements
  • FSANZ 3.2.3 Food Premises and Equipment
  • FSANZ 1.3.1 Food Additives.

With the exception of some suppliers supplying dispensing equipment lease or purchase, all food suppliers have a comprehensive food safety program and are accredited to HACCP.


Expert food buyers from across NSW Government agencies have been closely engaged in defining business requirements, developing strategy, evaluating results and recommending and implementing outcomes, to support delivery of appropriate food service solutions.


Customers can be assured that the contracting processes and the resulting suppliers are compliant with NSW Government procurement policy and other applicable policies.


Commitment to the application of appropriate technology solutions will reduce the cost of doing business for suppliers, customers and government.

Government policy

Suppliers have stated compliance with NSW Government procurement policy and other applicable NSW Government policies, including:

  • development of long-term, internationally competitive industry
  • commitment to sustainable long-term industry development
  • development of long-term, strategic alliances
  • value-added activity
  • Small to Medium Enterprise (SME) involvement
  • regional development activity
  • existing industry development activity and proposed new investment
  • export potential and / or import replacement
  • innovation
  • Occupational Health and Safety Environmental policy.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number (NSWBuy number). You will then eligible to use the NSW Government contracts. This process may take up to 8 weeks.

Please email if you have any problems completing your application form or if you wish to check your registration status.

Complaints and disputes

If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.

The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.

If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.