Scope

Updated: 27 Apr 2020

The head agreement for contract 300 is managed by NSW Procurement.

Under the head agreement, individual clusters have signed a master fleet management services agreement.

Range of services

Standard fleet management services

  • quoting, ordering and other services for existing passenger and light commercial vehicles
  • logbook collection
  • consolidated invoicing and online reporting
  • eTags management
  • lease restructures

Additional fleet management services

  • roadside assistance
  • accident claims and repairs management
  • fuel cards
  • basic telematics such as electronic log books and advanced telematics such as roll over alerts, harsh braking, over speed.

Eligible buyers can also obtain a quote for any other fleet management services required such as specialist fit-outs and equipment.

Key contract features

  • reduced fleet costs in the categories of fleet management, repair and maintenance, and tolls
  • reduced lease costs
  • reduced government fleet size
  • improved fleet utilisation with fleet management providers promoting restructured leases or relocation of vehicles over replacing a vehicle
  • improved customer satisfaction.

Agency savings opportunity

Fleet management providers must at all times continually take reasonable steps to improve the services and methods in which it delivers the services. This includes:

  • proactively identifying and applying proven techniques and tools utilised by the fleet manager or in the vehicle leasing and fleet management industry that would benefit the agency either operationally or financially
  • implementing programs, practices and measures designed to improve the fleet manager's levels of performance, including any programs, practices and measures as specified in a fleet management document.

Eligibility to use contract

This contract is only available for NSW Government agencies to use.

Complaints and disputes

If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.

The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.

If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.