Date: 8 Jan 2020 - 19 Jan 2021
Updated: 19 Jan 2021
Type: Whole of government

What's covered

The mandatory, whole-of-government fleet management services panel covers standard fleet management services, additional and specialist services.

Standard fleet management services

Standard fleet management services include:

  • quotes, ordering and other services for light passenger and commercial vehicles
  • consolidated invoicing and online reporting
  • eTag management
  • lease restructuring.

Additional fleet management services

Additional services include:

  • roadside assistance
  • accident claims and repairs
  • fuel cards
  • telematics, including logbooks, rollover alerts, harsh braking, and speeding.

Specialist services and rentals

You can use the fleet management services panel to source quotes for any other fleet management services, such as specialist fit-outs or equipment.

What's not covered

Travel-related car hire and fuel cards are covered by their own contracts.

Find related contracts

Short-term vehicle rentals associated with travel are covered by Travel management services contract 1008.

Fuel cards for petrol, diesel, LPG, biodiesel and carwash are covered by Card fuel and associated products contract 370.

What you need to know

The fleet management services panel aims to:

  • reduce costs for fleet management, vehicle repair and maintenance, and tolls
  • lower lease costs
  • reduce overall fleet size
  • improve fleet utilisation
  • create higher customer satisfaction.

How the fleet supply model works

The NSW Government uses a fleet supply model. Under this model, each government agency engages one supplier through an appointment agreement, which sits below the Fleet Management Panel head agreement.

Your agency will specify its own requirements in the appointment agreement. This includes any extra services you require under the contract, such as telematics.

View the fleet supply model PDF, 98.63 KB.

Under this contract, suppliers must take reasonable steps to improve their services and delivery methods.

Who to contact

The fleet category management team in NSW Procurement manages this contract. The team is responsible for supplier relationship management, managing the leasing bidding process (with the Lessors panel contract 333).

The travel and transport policy and the motor vehicle operating guidelines are jointly managed by the fleet category management team and the mobility team.

If you have any questions about the head contract for fleet management, feel free to contact the fleet category management team in NSW Procurement at