Fleet Management Panel

  • Mandatory
Updated: 7 Feb 2020
4 Mar 2016 - 4 Mar 2021
Contract Number:
Whole of government
NSW Procurement
Suppliers on this panel deliver fleet management services to NSW Government agencies.

The head agreement for contract 300 is managed by NSW Procurement.

Under the head agreement, individual clusters have signed a master fleet management services agreement.

Range of services

Standard fleet management services

  • quoting, ordering and other services for existing passenger and light commercial vehicles
  • logbook collection
  • consolidated invoicing and online reporting
  • eTags management
  • lease restructures

Additional fleet management services

  • roadside assistance
  • accident claims and repairs management
  • fuel cards
  • basic telematics such as electronic log books and advanced telematics such as roll over alerts, harsh braking, over speed.

Eligible buyers can also obtain a quote for any other fleet management services required such as specialist fit-outs and equipment.

Key contract features

  • reduced fleet costs in the categories of fleet management, repair and maintenance, and tolls
  • reduced lease costs
  • reduced government fleet size
  • improved fleet utilisation with fleet management providers promoting restructured leases or relocation of vehicles over replacing a vehicle
  • improved customer satisfaction.

Agency savings opportunity

Fleet management providers must at all times continually take reasonable steps to improve the services and methods in which it delivers the services. This includes:

  • proactively identifying and applying proven techniques and tools utilised by the fleet manager or in the vehicle leasing and fleet management industry that would benefit the agency either operationally or financially
  • implementing programs, practices and measures designed to improve the fleet manager's levels of performance, including any programs, practices and measures as specified in a fleet management document.

Eligibility to use contract

This contract is only available for NSW Government agencies to use.

Complaints and disputes

If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.

The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.

If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.

Approved suppliers

The 2 approved fleet management providers are:

Kane Wylie
National Manager - Customer Solutions
Phone: 02 9494 1214
Email: nsw.gov@sgfleet.com
Address: Level 2, building 3, 20 Bridge Street, Pymble, NSW, 2073
Postal address: Locked Bag 1003, Gordon NSW 2072

For maintenance authorisations: 1300 658 235

Tania Piesch
National Customer Service Manager
Phone: 03 9034 5736 or 0427 769 953
Email: tania.pietsch@smartfleetaustralia.com.au
Address: Level 8, 550 Bourke Street, Melbourne Vic 3000
Postal address: PO Box 252, Flinders Lane, Melbourne Vic 8009

For services, repairs and fuel card enquiries: 1300 780 097


The standard terms of payment are 14 days from the date of invoice.

However, please refer to your agency’s fleet management team. If you are unsure of who this is, you can contact the fleet category management team at NSWP_Fleet@treasury.nsw.gov.au

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Third party purchasing

Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.

'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.

Access of nominee purchasers to NSW Government contracts standing offer agreements:

  • is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
  • is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.

Frequently asked questions

How does the fleet supply model work?

Each government agency  has engaged a fleet management provider from contract 300 under an ‘appointment agreement’, which sits under the contract 300 head agreement. Agency-specific requirements are specified in the appointment agreement, for example if an agency requires additional services like telematics.

The fleet supply model PDF, 62.76 KB the relationship between NSW Procurement, lessors, fleet management providers and agencies, and the responsibilities of each party.

How do I find out which fleet management provider my cluster has selected?

Please contact your agency fleet management team. If you are unsure of who this is, you can contact the fleet category management team in NSW Procurement at NSWP_Fleet@treasury.nsw.gov.au

Who looks after contract 300 fleet management providers?

The fleet category management team in NSW Procurement manages contract 300 and contract 333.

They are responsible for supplier relationship management, managing the leasing bidding process with the lessors on contract 333, providing support for Smartpool and are the custodians of the Travel and Transport Policy , and the Motor Vehicles Operational Guidelines.

How do I organise my short-term rental vehicles?

Agencies who require short-term rental vehicles for fleet purposes (as opposed to travel purposes) should go through their fleet management provider rather than the government’s travel and accommodation provider.

How are the benefits of the supply model measured?

The fleet category management team, NSW Procurement uses the following measures to assess the supply model:

  • fleet cost reduction
  • lease cost reduction
  • fleet size reduction
  • improved fleet utilisation
  • customer service.

When was StateFleet decommissioned?

Government agencies switched over to their selected fleet management provider in July 2016.