• Mandatory
Date: 19 Dec 2019 - 22 Jun 2020
Updated: 22 Jun 2020
Managed: Department of Communities and Justice
Type: Agency specific
Scheme Number: 622

The Head Agreement is managed by NSW Procurement.

Agencies/clusters engage the supplier under a Customer Contract and Order Form.

Managed Service Providers will manage Customer Contracts for those agencies/clusters under Contractor Central.

Range of services

Services available under C0011:

  • Nationally Coordinated Criminal History Checks (NCCHC)
  • Nationally Coordinated Criminal History Checks (NCCHC) - Volunteer
  • Nationally Coordinated Criminal History Checks (NCCHC) - International
  • Identity checks
  • Entitlement to work (visa) checks
  • Probity checks
  • Directorship checks
  • Qualification checks
  • Employment references checks
  • Employment history checks
  • Bankruptcy checks
  • Professional membership checks
  • Financial responsibility checks
  • Licence checks
  • Civil litigation checks
  • Address verification checks
  • Credit checks

Services not in scope

Services not in scope of C0011:

Key benefits

This contract delivers a consistent method for agencies to conduct employment screening checks for all staff ie ongoing, fixed term, contingent etc.

Agencies/clusters are recommended to use this contract as it provides:

  • access to multiple types of employment screening checks through a secure online platform accessible via mobile phone, laptop, tablet or desktop
  • ability to view real time progress of checks
  • customisable viewing and operating restrictions
  • batch upload capability
  • integration to Human Resource and Vendor Management Systems for check initiation
  • customisable e-mail/SMS, email notifications on profile creation, check completion etc
  • automated and simple reporting from Client platform at point in time
  • significant process improvements and efficiencies
  • ensures policy compliance and manages the government's exposure to risk
  • helps meet legislative requirements
  • supports the NSW Government digital innovation strategy.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

Buyers: check our complaint management guidelines online.

Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.

If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.

Contact NSW Procurement via our details on this site if you need more advice.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number (NSWBuy number). You will then eligible to use the NSW Government contracts. This process may take up to 8 weeks.

Please email if you have any problems completing your application form or if you wish to check your registration status.