• Mandatory
Updated: 22 Jun 2020

The Head Agreement is managed by NSW Procurement.

Agencies/clusters engage the supplier under a Customer Contract and Order Form.

Managed Service Providers will manage Customer Contracts for those agencies/clusters under Contractor Central.

Range of services

Services available under C0011:

  • Nationally Coordinated Criminal History Checks (NCCHC)
  • Nationally Coordinated Criminal History Checks (NCCHC) - Volunteer
  • Nationally Coordinated Criminal History Checks (NCCHC) - International
  • Identity checks
  • Entitlement to work (visa) checks
  • Probity checks
  • Directorship checks
  • Qualification checks
  • Employment references checks
  • Employment history checks
  • Bankruptcy checks
  • Professional membership checks
  • Financial responsibility checks
  • Licence checks
  • Civil litigation checks
  • Address verification checks
  • Credit checks

Services not in scope

Services not in scope of C0011:

Key benefits

This contract delivers a consistent method for agencies to conduct employment screening checks for all staff ie ongoing, fixed term, contingent etc.

Agencies/clusters are recommended to use this contract as it provides:

  • access to multiple types of employment screening checks through a secure online platform accessible via mobile phone, laptop, tablet or desktop
  • ability to view real time progress of checks
  • customisable viewing and operating restrictions
  • batch upload capability
  • integration to Human Resource and Vendor Management Systems for check initiation
  • customisable e-mail/SMS, email notifications on profile creation, check completion etc
  • automated and simple reporting from Client platform at point in time
  • significant process improvements and efficiencies
  • ensures policy compliance and manages the government's exposure to risk
  • helps meet legislative requirements
  • supports the NSW Government digital innovation strategy.

Complaints and disputes

If case of a dispute, both the buyer and the supplier must use their best efforts to resolve it.

The buyer should speak to the supplier's customer service representative first. If they can't solve the matter together, the buyer should then contact NSW Procurement.

If the dispute cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement, it will be referred for expert determination. This more formal process will need a higher level of detailed documentation, correspondence and records.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number and you are then eligible to use the NSW Government contracts. Please be aware this registration process may take approximately eight weeks.

Please email if you have any problems completing your application form or if you wish to check your registration status.