Employment Checks Contract

  • Mandatory
Date: 1 Jun 2019 - 31 May 2022
Updated: 7 Aug 2020
Managed: NSW Procurement Contact owner
Type: Whole of government
Scheme Number: 0011
The contract offers employment screening checks for all agency staff.

The Head Agreement is managed by NSW Procurement.

Agencies/clusters engage the supplier under a Customer Contract and Order Form.

Managed Service Providers will manage Customer Contracts for those agencies/clusters under Contractor Central.

Range of services

Services available under C0011:

  • Nationally Coordinated Criminal History Checks (NCCHC)
  • Nationally Coordinated Criminal History Checks (NCCHC) - Volunteer
  • Nationally Coordinated Criminal History Checks (NCCHC) - International
  • Identity checks
  • Entitlement to work (visa) checks
  • Probity checks
  • Directorship checks
  • Qualification checks
  • Employment references checks
  • Employment history checks
  • Bankruptcy checks
  • Professional membership checks
  • Financial responsibility checks
  • Licence checks
  • Civil litigation checks
  • Address verification checks
  • Credit checks

Services not in scope

Services not in scope of C0011:

Key benefits

This contract delivers a consistent method for agencies to conduct employment screening checks for all staff ie ongoing, fixed term, contingent etc.

Agencies/clusters are recommended to use this contract as it provides:

  • access to multiple types of employment screening checks through a secure online platform accessible via mobile phone, laptop, tablet or desktop
  • ability to view real time progress of checks
  • customisable viewing and operating restrictions
  • batch upload capability
  • integration to Human Resource and Vendor Management Systems for check initiation
  • customisable e-mail/SMS, email notifications on profile creation, check completion etc
  • automated and simple reporting from Client platform at point in time
  • significant process improvements and efficiencies
  • ensures policy compliance and manages the government's exposure to risk
  • helps meet legislative requirements
  • supports the NSW Government digital innovation strategy.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

Buyers: check our complaint management guidelines online.

Suppliers: make your complaint to the agency customer service representative or procurement area agent. If you can't reach resolution, you can escalate your complaint internally to someone more senior in the agency, or directly to the agency head.

If the dispute cannot be resolved by mutual agreement of both parties, you can escalate the complaint to NSW Procurement.

Contact NSW Procurement via our details on this site if you need more advice.

Eligibility to use contract

Public bodies can purchase from NSW Government contracts under Clause 6 of the Public Works and Procurement Regulation 2019.

How to register as an eligible buyer

To register as a new customer please complete the online registration form.

Once approved, you will be advised of your authorised buyer identification number (NSWBuy number). You will then eligible to use the NSW Government contracts. This process may take up to 8 weeks.

Please email nswbuy@treasury.nsw.gov.au if you have any problems completing your application form or if you wish to check your registration status.

Approved supplier

Website: Sterling RISQ
Address: Suite 902, 50 Berry Street, North Sydney NSW 2060

Help desk hours are 9:30 am - 5:30 pm, Monday to Friday.

Contact persons

Mick Roche
Phone: 02 9392 8830
Email: mick.roche@sterlingrisq.com

Joash Manuel
Phone: 02 9392 8813
Email: joash.manuel@sterlingrisq.com

Client Services Executives
Phone: 02 9392 8888
Email: help@sterlingrisq.com

Website: First Advantage
Address: Level 15, 61 York Street, Sydney NSW 2000

Contact persons

Julie Mitrovich - Business Development Manager
Mobile: 0435 627 262
Email: julie.mitrovich@fadv.com

Ashley Soo - Account Manager Australia & NZ
Mobile: 0434 903 233
Email: Ashley.Soo@fadv.com

Website: Equifax
Address: 15/100 Arthur Street, North Sydney NSW 2060

Contact persons

Paul Collis - Client Executive, Government
Phone: 02 9278 7898
Email: Paul.collis@equifax.com

Armin Ahmadian - Head of Client Solutions
Phone: 02 9278 7714
Email: armin.ahmadian@equifax.com

Code of behaviour

The supplier must, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.

The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractors, understand and comply with the requirements shown below:

  • All supplier employees must gain permission to enter the school or facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the school or facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub- contractor’s employees working at the site or sites that day.
  • Supplier employees should avoid talking with, touching or interacting with any children or residents or other users of the school or facility, except where the work requires it, or in an emergency or safety situation.
  • Supplier employees must only use approved toilets and other facilities, unless the person in charge of the school or facility gives written authority to use alternative arrangements.
  • The work area must not be able to be used or accessed by children, or residents or other users of the school or facility while work is in progress. Clear signs and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
  • Appropriate privacy must be maintained when working on toilets and similar facilities. Supplier Employees must ensure that toilets and similar facilities are not occupied or in use by children, residents or other users before entering to perform work, and that work does not continue when use of the facilities is required.
  • Where practicable male employees should perform work on male facilities and female employees on female facilities.
  • Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
  • Supplier employees should report any concerns about children’s behaviour or child abuse to the person in charge of the school or facility.
  • Supplier employees must wear or carry an identity card at all times when on the site or sites.


For pricing information, contact:

  • the supplier (view contact details in 'list of suppliers'), or
  • the contract owner (click 'contract owner' above)


Please contact the NSW Procurement Service Centre at nswbuy@treasury.nsw.gov.au to request contract documentation.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Third party purchasing

Clause 6 of the Public Works and Procurement Regulation 2019 allows the NSW Procurement Board to provide access to suppliers of public sector bodies to state contracts standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector bodies making the nominations are known as Nominating Agencies.

'Nominee Purchaser' means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement.

Access of nominee purchasers to NSW Government contracts standing offer agreements:

  • is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration and
  • is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser.

A nominee purchaser must not purchase goods or services under a NSW Government contract standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector bodies.

Frequently asked questions

What is the definition of a contingent worker?

Contingent workers refers to people employed by a contingent labour supplier and hired from that supplier by a NSW Government agency/cluster to provide labour or services. In other words, contingent worker refers to a person employed by a supplier and who works on a temporary basis for a customer. Contingent worker does not refer to consultants or companies engaged under a contract or statement of work to provide services directly to an agency.

Is this contract required to be used for ongoing staff or meant only for contingent worker?

This contract delivers a consistent method for agencies/clusters to conduct employment screening checks for all staff ie ongoing, fixed term, contingent.

How does this contract integrate with Contractor Central?

Initially, agencies/clusters are advised to contact Contractor Central who will manage the process of obtaining checks on their behalf. Once this contract has been fully integrated with Contractor Central, check initiations will be available within the Vendor Management Systems.

Does this contract integrate with Human Resource systems?

This contract offers integrations with a list of Human Resource systems. Please contact the NSW Procurement Service Centre to obtain more details.