The supplier must, in carrying out this agreement, comply with the Local Health District (LHD) policies and procedures in place within that LHD, inclusive of any company representatives policies.

The supplier must also, in carrying out this agreement, comply with the codes, policies and guidelines and standards listed in the contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.

The supplier must ensure that all persons working on the site or sites under the contract; including but not limited to the supplier’s employees and managers, consultants and sub-contractor understand and comply with the requirements shown below:

• All supplier employees must gain permission to enter the facility before commencing work and they may only enter approved areas. The supplier’s representative, or where a sub-contractor is working without the supervision of the supplier, the sub- contractor’s representative, must report their presence to the person in charge of the facility on arrival each day and record, in the site visit log, the details of all of the supplier’s or sub-contractor’s employees working at the site or sites that day.
• Supplier employees should avoid talking with, touching or interacting with any patients or other users of the facility, except where the work requires it, or in an emergency or safety situation.
• Supplier employees must only use approved toilets and other facilities, unless the person in charge of the facility gives written authority to use alternative arrangements.
• The work area must not be able to be used or accessed by patients or other users of the facility while work is in progress. Clear signage and barricades (where appropriate) must be used to prevent any inadvertent or unauthorised access.
• Appropriate privacy must be maintained when working on toilets and similar facilities or in patient areas. Supplier employees must ensure that toilets and patient areas are not occupied or in use before entering to perform work, and that work does not continue when use of the facilities is required.
• Where practicable male employees should perform work on male facilities and female employees on female facilities.
• Supplier employees must wear clothing that is tidy and in good condition, including a shirt, shorts or trousers or skirts at all times.
• Supplier employees should report any concerns about staff or patient behaviour to the person in charge of the facility.
• Supplier employees must wear or carry an identity card at all times when on the site or sites.

If a dispute arises, then both buyer and the supplier are obligated to use their best efforts to resolve the dispute. The buyer should attempt to resolve the matter through discussions with the supplier’s customer service representative.

However, if the parties to the dispute are unable to resolve the matter then the purchaser should contact the contract manager.

If the matter cannot be resolved by mutual agreement of both parties in consultation with HealthShare Business Procurement Services Unit, the matter will be referred for expert determination. This more formal process will require a higher level of detailed documentation, correspondence and records.`

Placing an order direct with supplier

If you are in a public hospital in NSW this should be through your local ordering system, in most cases this will be Oracle, CBoard or IPharmacy.

Registered buyers can order goods and services direct with the supplier. By placing an order, an organisation is entering into a contract with the supplier and as a minimum the following information should be included in the official order:

• contract number and name
• name and address of supplier and buyer
• NSWBuy identification number
• supplier’s order number
• date of order and date of delivery
• item, service description, contract price, quantity, duration and any accessories

If you are not in a NSW Health facility you need to quote your NSWBuy identification number each time you purchase from the contracts. If you are unsure of your NSWBuy identification number, please contact NSW Procurement Service Centre.

Delays and emergencies

Please contact suppliers in the first instance.

Title in the deliverables shall pass to the buyer on satisfactory delivery to the buyer, as evidenced by the signature on the delivery docket of a duly authorised representative of the buyer. Such signature is not an acknowledgement of the acceptability of the deliverables. Notwithstanding that, the buyer has taken delivery, the supplier will remain liable for any loss or damage to the deliverables, which may have occurred prior to delivery, and for any non-compliance of the deliverables with the order and customer contract.

The pricing for products includes all applicable levies, duties, taxes, insurances, packaging, imposts, overheads and profits, any applicable discounts, but is exclusive of GST.

The supplier has arranged with a reputable insurance company:

• Public liability insurance
• Product liability insurance
• Workers compensation insurance.

This whole-of-government contract allows users to achieve considerable cost savings due to the combined purchasing power of the NSW State Government. It offers value for money including competitive rates, and a quality range of products.

More information on state contracts administered by HealthShare NSW is available on www.healthshare.nsw.gov.au.

Organisations eligible to access NSW Health state contracts may request copies of contract product and price schedules by emailing the Medical Portfolio Team, Strategic Procurement – HealthShare NSW at HSNSW-MedicalPP@health.nsw.gov.au.

NSW Government contracts are established under the authority of the NSW Procurement Board and administered by HealthShare NSW.

A list of the categories of organisations eligible to purchase from whole-of-government contracts is available in the Eligibility to use contract section. Most eligible organisations have already registered with NSW Procurement, in which case they have immediate access to the contracts.

The panel of prequalified suppliers was established under the authority of the Health Administration Corporation (HAC) by HealthShare NSW.

The supplier may be able to provide hard copy brochures of the products available for supply under the contract; these are often free of charge to buyers on a reasonable request basis.

Please email HealthShare NSW at HSNSW-SPS@health.nsw.gov.au for a copy of the contract user guide.