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General enquiries and help

For general enquiries and help, please contact the NSW Procurement Service Centre on nswbuy@treasury.nsw.gov.au or 1800 679 289.

The NSW Procurement Service Centre operates from 8.30am to 5pm, Monday to Friday.

Ways to provide feedback

You can provide feedback about NSW Procurement services:

Customer Feedback Officer
NSW Procurement Service Centre
L11, McKell Building
2-24 Rawson Place
Sydney NSW 2000

How we manage feedback

We are committed to conducting procurement in an honest, fair, accountable and transparent manner.

We will manage procurement complaints in accordance with the guidelines for managing procurement complaints PDF, 60.07 KB.

We will try to investigate and resolve complaints within 20 working days. However, dependent on the nature and complexity of the issue more time may be required.

For any matters considered to be of a corrupt conduct or criminal nature, you can to refer the matter directly to the relevant authorities for investigation, such as NSW Ombudsman or ICAC.


Customer feedback form

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