Updated: 27 Apr 2020

How to book travel

FCM Travel Solutions (FCM) is the approved supplier of travel management services to the whole of NSW Government and other eligible customers under Contract 1008 Travel management services.

FCM provides an online booking tool, reporting tool and a dedicated Australia based consultant team to book all types of travel including:

  • air travel
  • accommodation
  • car hire
  • rail and ferry
  • coach
  • charter
  • group travel (10 or more travellers)
  • travel visa service.

View the booking travel guide.

Financial reconciliation and program management

The American Express Business Travel Account (BTA) is the whole-of-government mandated form of payment for business related travel expenses. More information is available in the whole-of-government contract user guide, Virtual travel card payment facility.

American Express (AMEX) provides for efficient and easy payment for air travel, accommodation and car hire. In addition, the contract benefits buyers by providing:

  • pre and post statement data matching to support travel reconciliation
  • online statement and reconciliation tool (BTA Connect).
  • training.

Read more about financial reconciliation and program management.

Contact details

Please contact FCM at or 1800 823 464 or 02 8974 0859 for all travel booking queries including:

  • air, car hire and accommodation bookings
  • changes to bookings
  • quotes
  • using credits.

FCM has a dedicated email for queries relating to:

  • American Express statement including enhanced data (please include a copy or screen shot of your statement and the area you are querying)
  • queries on charges
  • copies of hotel invoices including incidental breakdowns
  • FCM invoices (invoices are accessible via FCM Portal).

For queries relating to:

  • new account setup
  • changes to account details and hierarchy
  • account closures
  • general enquiries including statement queries
  • BTAConnect technical enquiries/issues, new user access and training

Please contact:

American Express Government business travel account servicing team
Phone: 1300 787 120


John Sater - Relationship Management, Government
Phone: 0423 965 110 or email:

For any coverage related enquiries please contact Insurance for NSW:

Ph: 02 9216 3327

For claims related enquiries please contact Gallagher Bassett:

Ph: 1300 407 022 or (for overseas: +61 2 9464 7450)

For any medical emergency assistance whist overseas please contact International SOS:

Phone 02 9978 6682 (24/7 Sydney Assistance Centre)