Stage 3: Manage
Manage 1: Implement arrangement
Every interaction with prospective suppliers can influence any future relationship. This is one of the reasons that fair and transparent planning and sourcing methods are so important.
The period between signing the arrangement and when the services or products start being delivered, is critical to setting up a strong supplier relationship.
- Match the management and resources to the arrangement's complexity and business criticality.
- Facilitate the smooth transition of services, especially if there’s a new supplier
- Agree who will do key tasks on agency and supplier sides.
- Establish common or compatible systems and processes.
- Engage key stakeholders and inform them about the new arrangement.
Tools and templates
Manage 2: Manage arrangement
You should aim to deliver value for money and get the best out of the supplier relationship.
- Maintain the right level of governance and resources to support the business criticality and complexity of the arrangement.
- Work with the supplier and key stakeholders to manage performance, drive continuous improvement and encourage innovation.
- Track and report benefits as evidence that value for money is being delivered.
Tools and templates
- Supplier relationship management guidelines (PDF,2MB)
- Supplier performance report (XLSX,120KB)
- SRM strategic meeting template (DOCX,104KB)
- SRM business review meeting template (DOCX,106KB)
- SRM tactical meeting template (DOCX,104KB)
- SRM operational meeting template (DOCX,105KB)
- Benefits realisation plan
- Benefits realisation register (XLSX,120KB)
Manage 3: Renew
At this point you can prepare a strategy for the next arrangement. Planning and using what you’ve learned will help ensure the best outcome.
- Start talking with the supplier and internal stakeholders about the strengths and weaknesses of your contract, before it expires.
- Start to analyse the internal demand for the goods or services within the agency or government. Look at how the market operates, and key influences or upcoming changes to the market, to be ready to develop a procurement strategy.